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Can't cancel Premium

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Can't cancel Premium

I'm not un-tech savy but I CANNOT FIGURE OUT HOW TO CANCEL MY PREMIUM service. I don't know what's up. I go to my account page, click manage my subscriptions, it says "no payment provider connected" and yet I am said to have a premium account and have been charged the full amount for the last two months. There is no CANCEL button or option to end the service. AND there's no freaking place to contact Spotify about the problem anywhere on the website. HELP!

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Accepted Solutions
Marked as solution

If you don't see a cancel option,


You might have subscribed to premium through the iPhone or iPad app.

To cancel your subscription, you need to cancel it from iTunes. Your subscription is being handled by Apple.

Information on how to do this can be found here:

http://support.apple.com/en-us/HT202039

http://www.imore.com/how-cancel-or-modify-itunes-or-app-store-subscription-right-your-iphone-or-ipad

 

 

If you are still having trouble canceling your subscription,

I suggest you contact support so they can take a look at your account and see what is going on:

https://www.spotify.com/about-us/contact/contact-spotify-support/

 

If you get an automated reply email, you need to reply back to it.

 

Support usually replies within 24-48 hours.

MattSudaSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

View solution in original post

2 Replies
Marked as solution

If you don't see a cancel option,


You might have subscribed to premium through the iPhone or iPad app.

To cancel your subscription, you need to cancel it from iTunes. Your subscription is being handled by Apple.

Information on how to do this can be found here:

http://support.apple.com/en-us/HT202039

http://www.imore.com/how-cancel-or-modify-itunes-or-app-store-subscription-right-your-iphone-or-ipad

 

 

If you are still having trouble canceling your subscription,

I suggest you contact support so they can take a look at your account and see what is going on:

https://www.spotify.com/about-us/contact/contact-spotify-support/

 

If you get an automated reply email, you need to reply back to it.

 

Support usually replies within 24-48 hours.

MattSudaSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Maybe if Spotify would make that I little bit clearer, I wouldn't be so stressed out right now. Please spotify, don't just expect your users to magically know what I do, took me an hour to finally find out how to do this.

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