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Can't change payment method

Can't change payment method

Hi,

 

I am  in Hong Kong and I would like to change the other credit card detials for payment,

But there are "Oops! Something went wrong, please try again or check out our help area" when i was clcik the "change" button.

 

greatful, thanks.

Reply
3 Replies

Hey @Analvin have you given that a try using another internet browser? 

 

Are you also following all the steps outlined in this FAQ? "How can I change my payment details?"

Hi Meredith

 

Yes, sure. I have following all the steps but the problem is still here, no matter VISA/MASTER, AE or payapl. ==>Oops! Something went wrong, please try again or check out our help area

 

Thanks for reply.

Have you ever had a subscription previously?

Peter
Spotify Community Mentor and Troubleshooter

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