Can't connect to standalone player, but can to website?

[123063172]

My standalone player will not login using Facebook, but I go to Spotify.com and can hit login, hit the Facebook button and it does there.

What's the issue?

Additionally, I have tried to go to my account and reset my password by having an email sent to my account.  It never completes though.  Says that it can't connect.  It's a gmail.com account.

What is going on?

[MattSuda]

I suggest you contact support so they can help you

https://www.spotify.com/about-us/contact/contact-spotify-support/

If you get an automated reply email telling you to check the help section or the community, you need to reply back to it, even if it's from a no-reply address.

Support usually replies within 24-48 hours.