Announcements
The Spotify Stars Program: Celebrating Values Week!

Help Wizard

Step 1

NEXT STEP

Can't log in to Spotify

Can't log in to Spotify

This is strange. I thought it would be the firewall problem but I have made Spotify an exception and have uninstalled and reinstalled to no avail. My friend also has Spotify on his laptop and I managed to log in fine on that. Any ideas? 

 

Reply
14 Replies

bump. anyone?

Are you getting any error codes at all when you try to log in?
-------

Check out how we're doing over @SpotifyStatus

Question answered? Just click 'Accept as solution' to help other users out. Easy.

Who's your Spotify Star?

error 101 it is. ive disabled the firewall several times though. it says something about proxy settings also. 

Hmm ok. Error 101 would nearly always suggest an issue with the firewall. Have you tried all the steps mentioned here? http://www.spotify.com/help/faq/error/error-101-126/

 

I know you mentioned that you've disabled the firewall, but I need to outline these steps. If you could give them a try.

-------

Check out how we're doing over @SpotifyStatus

Question answered? Just click 'Accept as solution' to help other users out. Easy.

Who's your Spotify Star?

Same problem. I've tried all the steps mentioned. 

i'm using Spotify Italia, by the way


@giulia239 wrote:

Same problem. I've tried all the steps mentioned. 

i'm using Spotify Italia, by the way



What error(s) (if any) you get when you try to log in?

Error 101. I allowed the firewall. it says also aomething about proxys...
it so strange; it used to work since 15 minutes ago! 

(hope you understad my english)

i mean, i've disabled the firewall

and since 20 minutes is not working anymore


@giulia239 wrote:

and since 20 minutes is not working anymore


Look, if you've disabled the firewall, then just re-install the Spotify client now (don't forget to restart your device) and see what happens. Let me know if this works for you.

Stll not working. Same message about firewall.


@giulia239 wrote:

Stll not working. Same message about firewall.


Strange, are you connecting via your own network or are you using a public/work network?

 

Peter

Peter
Spotify Community Mentor and Troubleshooter

Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014


If this post was helpful, please add kudos below!

same here

@nathkilla - Are you getting any error messages?

Peter
Spotify Community Mentor and Troubleshooter

Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014


If this post was helpful, please add kudos below!

Suggested posts