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Can't log into my Premium account on pc or iphone

Can't log into my Premium account on pc or iphone

Suddenly Spotify doesn't recognise my login.

 

I usually log in with Facebook details, but when I tried this morning, it's an empty free account with none of my saved artists/songs/playlists. 

 

I tried logging in with an account number I was given when I signed up to Premium, it says it's not recognised.

 

Originally, it wasn't letting me log in on my pc, now it's not working on my iphone 5 either. 

 

I tried following the steps from: https://support.spotify.com/uk/problems/#!/article/Problems-logging-in-to-Spotify  and https://support.spotify.com/uk/problems/?ref=in_top#!/article/Secondary-account, but nothing has helped. 

 

I tried to reset my password, but it said 'looks like you're trying to log in with Fcaebook, clikc here to reset' which takes me to log in to Facebook (which I can still log in to). 

 

Also tried tweeting @SpotifyCares with no response. 

 

Really bad service. 

 

Perhaps Spotify should consider investing some of the money from premium accounts into it's customer serice. A helpline where I could actually get in contact with someone would be a great start... 

 

 

Reply
3 Replies

Sorry for the trouble.

 

I suggest you contact support so they can help you

https://www.spotify.com/about-us/contact/contact-spotify-support/

 

If you get an automated reply email telling you to check the help section or the community, you need to reply back to it, even if it's from a no-reply address.

 

Support usually replies within 24-48 hours.

 

You can also tweet to @SpotifyCares on Twitter for help.

MattSudaSpotify Star
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it keeps saying wrong password or id on my iphone, but not my computer

 

Try downloading their app for your computer. It worked for me!

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