Can't login and I know my username and pw is correct

[cjimenez]

Hi guys,

I'm a premium member and the other day I accidently logged out of my account and I can't get back in. I know my username and password is correct but it says it isn't. So I click on "forgot username and password" put in my username and then it says I should receive an email soon but I never did. I'm logged in though a friend's account right now so that I could post this here because I can't find a solution. Also, when I finally became a premium member I never received the receipt either but I have the Order Number. Has anyone experienced similar problems logging in? Thanks

[user-removed]

I've tried the "Forgot Password" several times and I've yet to receive an email from Spotify.

[Bittencourt]

Hi, have you tried entering your username instead of your registered email?

[cjimenez]

Yeah, I've tried both and neither works. And I still haven't received any email since I put my username in the "reset password". I've checked spam, junk, etc and even checked all the email accounts I have even though I know which one I used to create my account.