Help Wizard

Step 1

NEXT STEP

Can't pay for Premium?

Can't pay for Premium?

Screenshot 2015-04-02 at 17.03.40.png

 

Hey guys,

 

So as you can see above, I can't pay for premium. When I click subscribe, I don't get taken to a payment screen or anything, it just stays here. I've tried clearing my cache/cookies/etc. When my partner logs in there is no problem with his account, he gets taken to a payment page straight away asking for his card details etc. So not only is there a problem with my premium before (paid for premium, but my account says "free" on my phone), I now also can't pay for another month's premium. 

 

Is there anything else I can do? I've already e-mailed Spotify and they said they're trying to fix the problem and this was about a week ago now. At least let me pay for my subscription!

Screenshot 2015-04-02 at 17.03.40.png
Reply
1 Reply

Hey Spotify,

Same thing here. It does not allow me to place my new credit card info. It's been 4 days since this happened.
Solution any time soon?
image.jpg

Suggested posts