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Music Lover
Posts: 2
Registered: ‎08-04-2012

Canceled Spotify, Still Charged

I canceled my spotify premium subscription, but I was still charged, what do I do?

Music Lover
Posts: 2
Registered: ‎08-04-2012

Re: Canceled Spotify, Still Charged

The same thing has happened to me. I cancelled a day before billing and was still billed.

Community Legend
Posts: 7,307
Registered: ‎06-02-2012

Re: Canceled Spotify, Still Charged

Ask a refund here: http://www.spotify.com/about-us/contact/

Spotify Premium for music listening, user since April 2009. 100M cable modem and 1M mobile network.
Music Lover
Posts: 2
Registered: ‎08-04-2012

Re: Canceled Spotify, Still Charged

[ Edited ]

Where do I go from that link? That's the page I started on and ended up here.

 

*update*

I found it, nevermind. Thanks for the help.

Garage Band
Posts: 274
Registered: ‎29-02-2012

Re: Canceled Spotify, Still Charged

This seems to happen a lot, which is pretty concerning.

Music Fan
Posts: 1
Registered: ‎13-07-2012

Re: Canceled Spotify, Still Charged

the exact same thing just happened to me and now I have no money at all.

this is ridiculous, did you get your money back?

Community Manager
Posts: 7,102
Registered: ‎20-01-2012
One thousand kudos. That's a ton!
Thanks for taking part in the Spotify Community this week, as we celebrate its third anniversary!
Admit it; you're a professional support specialist, aren't you?!
You must be helping a lot of people.

Re: Canceled Spotify, Still Charged

Hi everyone - As these are specific payments queries, it's best to go through our contact form.

 

That way we can confirm security details (no need to post those to a public forum) and address each of your cases individually. 

Music Lover
Posts: 2
Registered: ‎08-04-2012

Re: Canceled Spotify, Still Charged

Nope. They just gave me the month I "paid" for.

Gig Goer
Posts: 3
Registered: ‎08-08-2012

Re: Canceled Spotify, Still Charged

I haven't had a sub for probably 2 months and they randomly billed me yesterday. I do not want premium, I just want my $10 back. I'm currently now in debt with my bank because of it. Class action lawsuit anyone?
Spotify Legend
Posts: 3,648
Registered: ‎19-01-2012

Re: Canceled Spotify, Still Charged


Kerianeran wrote:
I haven't had a sub for probably 2 months and they randomly billed me yesterday. I do not want premium, I just want my $10 back. I'm currently now in debt with my bank because of it. Class action lawsuit anyone?

I couldn't locate any payment on your account - You'd need to email in via our contact form in order to try and get this resolved. To get in touch, scroll up and click on "About Us" then select "contact form".

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