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It is now 3/11/12, and I have still not received any response from Spotify Support. My case number is 301203. I will only allow until 3/14/12 before I dispute the charge with PayPal, as more than a week is plenty of time for somebody to respond to my support query.
Solved! Go to Solution.
Hi Meredith, I'm still being charged monthly and I sent in another e-mail to get my refund. I've been charged a few times, and my account is listed as a FREE user, and all of my accounts on my computer and phone state that too. I signed up for the free 30 day trial period awhile back, and made sure I opted out past the 30 days, or soon after. I would like to be refunded asap, and have this stop alltogether. It's getting frustrating to deal with. I have screen shots of my account etc as well for proof.
Be sure that you reply to the automated e-mail and one of the employees will get back to you as soon as possible.
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For refund inquiries, you will need to contact support
https://www.spotify.com/about-us/contact/contact-spotify-support/
If you get an automated reply email telling you to check the help section or the community, you need to reply back to it, even if it's from a no-reply address.
Support usually replies within 24-48 hours
You can walk into your bank or call your bank and dispute the transaction as unauthorized. Ask them if there's anything they can do. they being your bank.
ya same thing happened to me. I canceled mine the day of the set day for renewal and I would also like the transaction reversed.
I suggest you contact support so they can help you
https://www.spotify.com/about-us/contact/contact-spotify-support/
If you get an automated reply email telling you to check the help section or the community, you need to reply back to it, even if it's from a no-reply address.
Support usually replies within 24-48 hours.
I have the same problem
I am writing with regards to my "Free Subscription"
Can you explain your problem in more detail? You posted a blank message.
If it's about support not replying:
Support usually replies within 24-48 hours.
If you still have not gotten a reply:
Did you get a confirmation email from the contact form? It should be similar to "Spotify Support Case #XXXXXXX". If so, reply back to that email and tell them you still need help.
If you got an automated reply email telling you to check the help section or the community, you need to reply back to it saying you still need help, even if it's from a no-reply address.
If you never got an email, look in your spam folder to see if there is an email in there. Make sure you are checking the email account you used to sign up to Spotify. You can check the email on your account here.
I suggest you contact support so they can help you
https://www.spotify.com/about-us/contact/contact-spotify-support/
If you get an automated reply email telling you to check the help section or the community, you need to reply back to it, even if it's from a no-reply address.
Support usually replies within 24-48 hours.
This has happend to me as well. I have canceled twice and been billed twice since. Support has not responded to my email. I would like my refund and my premium subscriptiont to be canceled.
@user-removed @jenyharp @squid08
I suggest you contact support so they can help you
https://www.spotify.com/about-us/contact/contact-spotify-support/
If you get an automated reply email telling you to check the help section or the community, you need to reply back to it, even if it's from a no-reply address.
Support usually replies within 24-48 hours.
This has been happening to me for over 6 months and I need my money back.
I suggest you contact support so they can help you
https://www.spotify.com/about-us/contact/contact-spotify-support/
If you get an automated reply email telling you to check the help section or the community, you need to reply back to it, even if it's from a no-reply address.
Support usually replies within 24-48 hours.
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