Cancelled Spotify, yet still charged.

[Malysah]

Hi. I cancelled spotify sometime last month, yet was still charged on the 20th. Can I please have my money refunded? I just now read that I also need to cancel through PayPal, but why didn't spotify notify me of that when I cancelled? Very disappointed. I love spotify premium and have been a member for years...but I am struggling with money right now and cannot afford this transaction.

[MattSuda · Accepted solution]

I suggest you contact support so they can help you

https://www.spotify.com/about-us/contact/contact-spotify-support/

If you get an automated reply email telling you to check the help section or the community, you need to reply back to it, even if it's from a no-reply address.

Support usually replies within 24-48 hours.

You can also tweet to @SpotifyCares on Twitter for help.

[Malysah]

Thank you

[Michelleshoad]

Same here

[alleyrenee1121]

Still have this problem!?? Tried the contact Spotify multiple ways and nothing...

[alleyrenee1121]

Still have this problem!?? Tried the contact Spotify multiple ways and nothing...
Charged when I cancelled

[Malysah]

Hey Alley... I figured out that you need to cancel your PayPal (or iTunes) subscription as well.

[Malysah]

Here are apples instructions for canceling: https://support.apple.com/en-us/HT202039

[Malysah]

And here is how to cancel a paypal subscription for spotify premium: http://m.wikihow.com/Cancel-a-Recurring-Payment-in-PayPal