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Got myself a Spotify gift card on Saturday. Since that day I get this message:
Unfortunately this Premium code does not seem to be valid. Try again or contact customer service.
I have sent them the email, they wanted the pictures of the gift card so I sent them both front,back and the receipt + I double checked that the card was activated correct were I got it and it was.
Now i havent heard anything in two days from support and my code is still not working. What am I supposed to do now?
Please read this:
Support usually replies within 24-48 hours.
If you still have not gotten a reply:
Did you get a confirmation email from the contact form? It should be similar to "Spotify Support Case #XXXXXXX". If so, reply back to that email and tell them you still need help.
If you got an automated reply email telling you to check the help section or the community, you need to reply back to it saying you still need help, even if it's from a no-reply address.
If you never got an email, look in your spam folder to see if there is an email in there. Make sure you are checking the email account you used to sign up to Spotify. You can check the email on your account here.
I am having the exact same experience with a $30 gift card from Best Buy purchased Saturday. Same emails and photos and absence of response.
I'm also having this issue with a card I purchased from Target on Monday. It is really upsetting and annoying because I have no way to listen to music on my account, and I've already paid for the card. Still have yet to receive a single response from support, ticket # 03204229
Support usually replies within 24-48 hours.
If you still have not gotten a reply:
Did you get a confirmation email from the contact form? It should be similar to "Spotify Support Case #XXXXXXX". If so, reply back to that email and tell them you still need help.
If you got an automated reply email telling you to check the help section or the community, you need to reply back to it saying you still need help, even if it's from a no-reply address.
If you never got an email, look in your spam folder to see if there is an email in there. Make sure you are checking the email account you used to sign up to Spotify. You can check the email on your account here.
Tried my card again this morning and it now works. Thanks to everyone who helped push this through, especially Merideth who seems to have made it happen.
Thanks for the link, much appreciated.
Hi I have the same problem... i bought a giftcard on 600,- nok and it just says that my code is not valid...
my case nr is #: 03289891
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