Help Wizard

Step 1

NEXT STEP

Charges

Solved!

Charges

Why different users are charged with different rates? For example, I am charged at HK$48 per month and my wife at HK$68 per month.

Reply

Accepted Solutions
Marked as solution

Hello and welcome to the Spotify Community!

 

Has your wife suscribed via iTunes? If you suscribe to Premium via in-app purchases the price is higher than if you do through the Spotify web page.

View solution in original post

Marked as solution

The reason why it is higher through the app store is because Apple charges a fee. 

 

If she wants to pay the lower price she can cancel from the app store and then resubsribe through the website.

 

Information on how to do this can be found here:

http://support.apple.com/en-us/HT202039

http://www.imore.com/how-cancel-or-modify-itunes-or-app-store-subscription-right-your-iphone-or-ipad

MattSudaSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

View solution in original post

5 Replies
Marked as solution

Hello and welcome to the Spotify Community!

 

Has your wife suscribed via iTunes? If you suscribe to Premium via in-app purchases the price is higher than if you do through the Spotify web page.

Yes, exactly.  Thank you very much for the information.

Marked as solution

The reason why it is higher through the app store is because Apple charges a fee. 

 

If she wants to pay the lower price she can cancel from the app store and then resubsribe through the website.

 

Information on how to do this can be found here:

http://support.apple.com/en-us/HT202039

http://www.imore.com/how-cancel-or-modify-itunes-or-app-store-subscription-right-your-iphone-or-ipad

MattSudaSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Many thanks.

You're welcome

MattSudaSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Suggested posts