College Discount on Premium

[princessmelia]

I tried to follow the college dicsount directions, but when I click on get premium it takes me to my account page and says "student discount is on not available on premium". Why am I getting this message and how can I fix

[newander181]

Can anyone answer her please?
Im having the same problem and every month I have to pay 9,99!! Spotify ...

[user-removed]

I have been having this same exact problem for over a week now.

Contacted Spotify directly, they responded FINALLY and told me to create a new account and sign up for the student discount again. I received the discount, and was told all of my stuff would be transferred over to the new account. Well, it's been a week now... still haven't heard ANYTHING, yet, I've been charged on the new account already. I also cannot connect the new account to Facebook because they still have the old one open.

I tried contacting them again multiple times, NO response. Can somone please help me? My original case number is #02628522.

[MattSuda]

@newander181 @princessmelia 

I suggest you contact support so they can help you

https://www.spotify.com/about-us/contact/contact-spotify-support/

If you get an automated reply email telling you to check the help section or the community, you need to reply back to it, even if it's from a no-reply address.

Support usually replies within 24-48 hours.

[MattSuda]

@user-removed 

Support usually replies within 24-48 hours.

If you still have not gotten a reply:

Did you get a confirmation email from the contact form? It should be similar to "Spotify Support Case #XXXXXXX". If so, reply back to that email and tell them you still need help.

[newander181]

Why these people never ask our forms? Im paying every month more than I should, Im just gonna delete my suscription, Thanks to everyone!! 🙂