Credit Card Charge

[yomna_youmi]

Hi,

I have spotify premium through my cell phone provider. My credit card has been charged this month and last month. My credit card is not even linked with my account. This is not me and I need to stop it ASAP. How do I get in contact with someone from the spotify team?

Thanks,

Yomna

[MattSuda]

Hey @yomna_youmi

Are you sure you do not have another account linked to the card?

If you are sure,

I suggest you contact support so they can help you

https://support.spotify.com/contact-spotify-support/

If you get an automated reply email telling you to check the help section or the community, you need to reply back to it, even if it's from a no-reply address.

Support usually replies within 24-48 hours.