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Hi,

 

I don't know what has happened. I have been a premium spotify user for over a year now, with many different playlists. But today when I was logging on to my account, it was like I had never been a spotify user at all. My premium subscription was  gone, along with all of my playlists. Can you please help me?? I'm desperate 😞

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1 Reply

Hello and welcome to the Spotify Community!

im really sorry for you,
You should get in contact with the customer support by using this contact form or via Twitter @spotifycares.

When you receive the automated email that leads you back to the community or help pages, reply to it (even if it's from "no-reply") and one of the Spotify team members will get back to you as soon as possible and don't forget to check your Spam-Email's as well ;).
Spotify should answer you within the first 24 Hours.

 

 

 

If they don't reply to you, please write heare your Case Number so i'll lead this to the spotify team.

 



Have a nice day and thank you very much for you patience! 🙂

 

Kind regards,


Max aka. Amarro


If i helped you don't forget to leave a "Kudo" or "Accept as Solution".


( Twitter // Spotify )


What is a Spotify Rock Star and how do i become one?


Im not a Spotify Employee.

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