Double billed for several months!

[amartens]

Hello,

Just by accident I found out that I'm being billed for my only spotify account twice every month. According to my bank statements this is going on for 8 months now. 

Could someone from the billing team please contact me asap and correct this?

Thanks in advance,

Alain Martens 

[MattSuda]

Hey @amartens

Sorry for the delay.

I suggest you contact support so they can help you

https://www.spotify.com/about-us/contact/contact-spotify-support/

If you get an automated reply email telling you to check the help section or the community, you need to reply back to it, even if it's from a no-reply address.

Support usually replies within 24-48 hours.

[amartens]

Hi Matt, 

Thanks for your reply but unfortunately the link doesn't work for me. 

Whenever I go there I got an error saying: 

This webpage has a redirect loop

ERR_TOO_MANY_REDIRECTS

Do you perhaps have another suggestion?

Thanks,

Alain

[Pete]

Hey @amartens

Could you try reaching out to us via Twitter here instead? Let me know how you get on.

[MattSuda]

Hey @amartens

Also try a different browser or computer if you can.

[Kotton-top]

I am curious as to why a company of this magnitude does not provide a live representative for assistance but instead relies on other customers “community” to solve problems. If I purchase clothing from any provider and find flaws in material do I consult with other customers “community” who would then agree that the material is flawed or do I speak with a representative who can remedy the problem.

Question! With whom did the very first “Spotify” customer speak with to answer any questions or concerns since a “community” did or may not have existed  yet.

All I desire is simple answers by paid professionals that would save me time experimenting with someone’s opinions that might work.

To sum this up:

A LITTLE HELP! PLEASE!