Help - Accounts and Subscriptions

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Gig Goer
Posts: 3
Registered: ‎24-02-2012
Accepted Solution

Error Code: 410

Hello,

 

As of yesterday I can't log in to my Spotify account using my Spotify account details.

The interface appears but I get a 410 error code forcing me in offline mode, also saying that my username or password is wrong. 

 

I've tried to reset the password, but I'm not getting the mail, maybe I've been hacked?

 

 

Community Manager
Posts: 7,187
Registered: ‎20-01-2012
One thousand kudos. That's a ton!
Thanks for taking part in the Spotify Community this week, as we celebrate its third anniversary!
Admit it; you're a professional support specialist, aren't you?!
You must be helping a lot of people.

Re: Error Code: 410

Hi Amplifi3d, 

 

The account that we have connected to your email address was opened with Facebook. 

 

Were you able to create username when you first joined Spotify? If so, please either post it here or get in touch via our contact form

 

However, if you originally joined via Facebook, you will simply need to request a password change through the Facebook website. 

Gig Goer
Posts: 3
Registered: ‎24-02-2012

Re: Error Code: 410

Hi!

 

No, my original account is just "amplifi3d", which is a premium account with all my lists.. if I login with my e-mail, I come to my facebook accounts Spotify which is a brand new account with nothing in it.

Music Fan
Posts: 1
Registered: ‎25-02-2012

Re: Error Code: 410

I am having the same problem - have you sorted this out yet??

Concert VIP
Posts: 7
Registered: ‎26-02-2012

Re: Error Code: 410

My accounts are so broke.. Now I can't log on to my facebook account either..

 

chloemanoey: no, its not sorted.. Still waiting for an reply from the "payments investigation team".. been three days now.

Concert VIP
Posts: 7
Registered: ‎26-02-2012

Re: Error Code: 410

Tried to reset my password again, but now it says "The username or email you provided is not associated with an active Spotify account." when I type in "amplifi3d".

Moderator
Posts: 4,417
Registered: ‎19-01-2012

Re: Error Code: 410

Amplifi3d, I believe your account has been temporarily disabled while our payments team look over it. They'll let you know what further action (if any) needs to be taken as soon as they can.
Check out our Twitter for the latest updates on any service issues: @Spotifystatus

Problem solved? Click 'Accept as solution' to make it easier to find for others!

New to the Community? Check out our Community newbie tips
Concert VIP
Posts: 7
Registered: ‎26-02-2012

Re: Error Code: 410

Alright. How long will this take approximately? It's been 3 days already when I first sent my ticket :/

Moderator
Posts: 4,417
Registered: ‎19-01-2012

Re: Error Code: 410

I can't say really - but I'll do what I can to speed things along.
Check out our Twitter for the latest updates on any service issues: @Spotifystatus

Problem solved? Click 'Accept as solution' to make it easier to find for others!

New to the Community? Check out our Community newbie tips
Concert VIP
Posts: 7
Registered: ‎26-02-2012

Re: Error Code: 410

Cheers Richard :-)

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