2012-02-24 09:41 AM
As of yesterday I can't log in to my Spotify account using my Spotify account details.
The interface appears but I get a 410 error code forcing me in offline mode, also saying that my username or password is wrong.
I've tried to reset the password, but I'm not getting the mail, maybe I've been hacked?
Solved! Go to Solution.
2012-04-13 10:30 AM - edited 2012-04-13 10:30 AM
juste for information
I had the same message yesterday... I've reinstalled the application... changed my password on facebook account...
Always the same error...
It was in fact an idiot mistake...
There was an underscore in my password... and on the keyboard, there are several keys which seems to be an underscore...
In fact there are 2 or 3 kinds of caracters like this, and just one is realy an underscore...
If you are in this case, check different keys...
It works fine for me now with facebook email adress for login.
2012-04-26 05:34 PM
this morning during playback on my android (galaxy s), spotify crashed and then will not let me log back in giving me the invalid email/password 410 error. I've since gone through the steps to reset device passwords three times now and still it will not connect to my account.
this is very frustrating.
2012-05-29 02:52 PM
It seams that I'm having same problems here: "(error code 410)" and if i try to login through the website it says: "An error has occurred processing your login. Please try again."
So, i just created this new acount so I could post here my problem.
My acc having problems is 'fabiopalm' (uhfabio at gmail dot com email at facebook accounts).
I use to login with facebook but it seams that now it doesn´t refognize for nothing.
Please, i need help. I purchase a premium account 2 months ago on 'fabiopalm' user and in last month in this user. I want the user 'fabiopalm' back because its my facebook user.
2012-05-29 06:53 PM
Hey fabiopalm, you'll need to get in touch with our payments team through our contact form for this. It looks like your account has been disabled.
2012-05-30 05:40 PM - last edited on 2012-05-30 05:42 PM by Richard
Im have problem on my spotify account. I can use it. The Error Code: 410 keeps stoping me. I created a new account so I can get help. I had signed up via Facebook with my orginal account. please email me so this can be solved asap.
2012-05-30 05:42 PM
Hey bassguyy, welcome to the Community.
Since it's probably not best to put your email address out on a public forum, I'll just removed that for now. I'll be in touch by email to discuss what's happened to your account.
2012-05-31 05:00 AM
Was sooo frustrated about this originally! For about a week I had no idea why my spotify was telling me that I was offline, and I tried everything from resetting, to uninstalling, to upgrading with no success. I began checking in on my spotify periodically to see if the error fixed its self by some small miracle, and started to notice that some of my newly added playlists were disappearing! Finally, i thought back to the first time I noticed this error, and realized that it was because I had changed my facebook password for the first time since installing the app. It seems that my spotify must have gotten confused because my spotify and facebook passwords were originally the same, and changing my facebook password must have caused things to get mixed up. So, finally got in today using my new facebook password! I feel so stupid! Everything is completely back to normal!
2012-06-29 08:00 PM
Putting the pieces together, this sounds like what happened to me last night. All of a sudden I couldn't login with the mobile app, I was getting Error 410 on the desktop app, the web site showed it as "Account Disabled" <?!>, and all my lists and music have since disappeared from view.
Meanwhile, there WAS a PayPal issue a few weeks ago (but it was weeks, not days). Some sort of random check from PayPal regarding Spotify receiving payments (I guess I wasn't the only one!). It was resolved a while ago though, so I didn't think anything of it. I'm now guessing that either the payment link was severed as a result of PayPal's actions, which had a ripple effect, or Spotify is doing a reality check on their end.
Also meanwhile, I was able to login with Facebook, reestablish a payment link to PayPal, and connect FB to what I thought was my regular Spotify account, but I still don't see anything (lists, etc. are still missing).
However, if I use my Spotify username/password (not Facebook) on the desktop app, I DO see all my lists again, but everything is offline and I see the 410 error up top ... and it still shows as disabled on the web, and I can't do anything with the mobile app.
2012-07-04 09:19 PM
I am having the same problem as "diegocosta" and as a result, I'm posting here with my wife's account. As with "diegocosta"...
When I try to login in the Spotify app, it says that my username and password is incorrect.
When i try to register an new account with my Facebook acc, it says that the account already exists.
And when i try to login in the spotify.com it says: An error has ocurred processing your login. Please try again.
The difference here might be that several months ago, I ended my premium account, I would now like to restart it, but I can't due to this log in issue. Can you help?
2013-02-24 08:19 AM
I see you've replied to my first email - so I'll reply to that and we'll carry on there.
2014-01-04 03:57 PM
2014-02-12 11:33 AM
2012-02-24 10:05 AM
The account that we have connected to your email address was opened with Facebook.
Were you able to create username when you first joined Spotify? If so, please either post it here or get in touch via our contact form.
However, if you originally joined via Facebook, you will simply need to request a password change through the Facebook website.
2012-02-24 10:34 AM
No, my original account is just "amplifi3d", which is a premium account with all my lists.. if I login with my e-mail, I come to my facebook accounts Spotify which is a brand new account with nothing in it.
2012-02-26 09:45 AM
My accounts are so broke.. Now I can't log on to my facebook account either..
chloemanoey: no, its not sorted.. Still waiting for an reply from the "payments investigation team".. been three days now.
2012-02-26 10:01 AM
2012-02-26 10:42 AM
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