Help - Accounts and Subscriptions

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Gig Goer
Posts: 3
Registered: ‎24-02-2012
Accepted Solution

Error Code: 410

Hello,

 

As of yesterday I can't log in to my Spotify account using my Spotify account details.

The interface appears but I get a 410 error code forcing me in offline mode, also saying that my username or password is wrong. 

 

I've tried to reset the password, but I'm not getting the mail, maybe I've been hacked?

 

 

Solution!
Music Lover
Posts: 1
Registered: ‎01-03-2012

Re: Error Code: 410

I received the 404 error code and after trying to log back on, am continually seeing the 410 error code. I am able to log onto the website and listen on my phone but spotify on my computer is not working. Help???

-reids235@yahoo.com

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Chosen by inventme (Music Fan)
Music Lover
Posts: 1
Registered: ‎28-03-2012

Re: Error Code: 410

Had the same issue, the solution was to sign in with my USERNAME instead of my email address... hope this helps any other mac users. i'm on Lion.

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Music Lover
Posts: 1
Registered: ‎13-04-2012

Re: Error Code: 410

[ Edited ]

juste for information

 

I had the same message yesterday... I've reinstalled the application... changed my password on facebook account...

Always the same error...

 

It was in fact an idiot mistake...

There was an underscore in my password... and on the keyboard, there are several keys which seems to be an underscore...

In fact there are 2 or 3 kinds of caracters like this, and just one is realy an underscore...

If you are in this case, check different keys...

 

It works fine for me now with facebook email adress for login.

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Music Lover
Posts: 1
Registered: ‎15-04-2012

Re: Error Code: 410

hi.....i´m having this error 410 now and have had for the past week or so....i´ve tried everything: uninstalling (including all associated files in my library folder) and then reinstalling after a restart. First login works well, but if i quit and open again i get the 410 error. I´ve also tried resetting my facebook password, but nothing helps.....

 

did some of you actually found a way to get this to work? it´s pretty annoying right now....paying for the premium account, just to meet this error on each login-attempt...

 

if someone at spotify reads this please help me out with a solution of some sort.....

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Concert Regular
Posts: 4
Registered: ‎26-04-2012

Re: Error Code: 410

Hello,

 

this morning during playback on my android (galaxy s), spotify crashed and then will not let me log back in giving me the invalid email/password 410 error. I've since gone through the steps to reset device passwords three times now and still it will not connect to my account.

 

this is very frustrating.

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Music Lover
Posts: 1
Registered: ‎29-05-2012

Re: Error Code: 410

It seams that I'm having same problems here: "(error code 410)" and if i try to login through the website it says: "An error has occurred processing your login. Please try again."

So, i just created this new acount so I could post here my problem.

My acc having problems is 'fabiopalm' (uhfabio at gmail dot com email at facebook accounts).

I use to login with facebook but it seams that now it doesn´t refognize for nothing.
Please, i need help. I purchase a premium account 2 months ago on 'fabiopalm' user and in last month in this user. I want the user 'fabiopalm' back because its my facebook user.

Thanks!!!

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Moderator
Posts: 4,417
Registered: ‎19-01-2012

Re: Error Code: 410

Hey fabiopalm, you'll need to get in touch with our payments team through our contact form for this. It looks like your account has been disabled.

Check out our Twitter for the latest updates on any service issues: @Spotifystatus

Problem solved? Click 'Accept as solution' to make it easier to find for others!

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Gig Goer
Posts: 2
Registered: ‎30-05-2012

Re: Error Code: 410

[ Edited ]

Im have problem on my spotify account. I can use it. The Error Code: 410 keeps stoping me. I created a new account so I can get help. I had signed up via Facebook with my orginal account. please email me so this can be solved asap.

 

xxxx

 

thank you.  

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Moderator
Posts: 4,417
Registered: ‎19-01-2012

Re: Error Code: 410

Hey bassguyy, welcome to the Community.

 

Since it's probably not best to put your email address out on a public forum, I'll just removed that for now. I'll be in touch by email to discuss what's happened to your account.

Check out our Twitter for the latest updates on any service issues: @Spotifystatus

Problem solved? Click 'Accept as solution' to make it easier to find for others!

New to the Community? Check out our Community newbie tips

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Gig Goer
Posts: 2
Registered: ‎30-05-2012

Re: Error Code: 410

Solution!
Music Lover
Posts: 1
Registered: ‎31-05-2012

Re: Error Code: 410

Was sooo frustrated about this originally! For about a week I had no idea why my spotify was telling me that I was offline, and I tried everything from resetting, to uninstalling, to upgrading with no success. I began checking in on my spotify periodically to see if the error fixed its self by some small miracle, and started to notice that some of my newly added playlists were disappearing! Finally, i thought back to the first time I noticed this error, and realized that it was because I had changed my facebook password for the first time since installing the app. It seems that my spotify must have gotten confused because my spotify and facebook passwords were originally the same, and changing my facebook password must have caused things to get mixed up. So, finally got in today using my new facebook password! I feel so stupid! Everything is completely back to normal!

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Music Lover
Posts: 2
Registered: ‎29-06-2012

Re: Error Code: 410

Putting the pieces together, this sounds like what happened to me last night. All of a sudden I couldn't login with the mobile app, I was getting Error 410 on the desktop app, the web site showed it as "Account Disabled" <?!>, and all my lists and music have since disappeared from view.

 

Meanwhile, there WAS a PayPal issue a few weeks ago (but it was weeks, not days). Some sort of random check from PayPal regarding Spotify receiving payments (I guess I wasn't the only one!). It was resolved a while ago though, so I didn't think anything of it. I'm now guessing that either the payment link was severed as a result of PayPal's actions, which had a ripple effect, or Spotify is doing a reality check on their end.

 

Also meanwhile, I was able to login with Facebook, reestablish a payment link to PayPal, and connect FB to what I thought was my regular Spotify account, but I still don't see anything (lists, etc. are still missing).

 

However, if I use my Spotify username/password (not Facebook) on the desktop app, I DO see all my lists again, but everything is offline and I see the 410 error up top ... and it still shows as disabled on the web, and I can't do anything with the mobile app.

 

Clues welcome/appreciated!

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Music Lover
Posts: 1
Registered: ‎04-07-2012

Re: Error Code: 410

Hello Richard,

 

I am having the same problem as "diegocosta" and as a result, I'm posting here with my wife's account.  As with "diegocosta"...

 

When I try to login in the Spotify app, it says that my username and password is incorrect.

 

When i try to register an new account with my Facebook acc, it says that the account already exists.

 

And when i try to login in the spotify.com it says: An error has ocurred processing your login. Please try again.

 

The difference here might be that several months ago, I ended my premium account, I would now like to restart it, but I can't due to this log in issue.  Can you help?

 

Jason

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Chosen by consoleboy (Music Lover)
Moderator
Posts: 4,417
Registered: ‎19-01-2012

Re: Error Code: 410


consoleboy wrote:

Any luck?

 

Thx


I see you've replied to my first email - so I'll reply to that and we'll carry on there.

Check out our Twitter for the latest updates on any service issues: @Spotifystatus

Problem solved? Click 'Accept as solution' to make it easier to find for others!

New to the Community? Check out our Community newbie tips

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Chosen by sremier2k (Gig Goer)
Gig Goer
Posts: 3
Registered: ‎25-06-2013

Re: Error Code: 410

I am having the same problem on my account "sremier". 

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Chosen by sremier2k (Gig Goer)
Music Lover
Posts: 1
Registered: ‎27-06-2013

Re: Error Code: 410

Account has been regained ! "sremier" it was hijacked, and i got help from the spotify support! thanks

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Chosen by Augustenberg (Gig Goer)
Posts: 47,390
Kudos: 14,700
Solutions: 3,566
Registered: ‎03-07-2012
Community Mentor
Ideas Guardian
Protector of Newbs
Troubleshooter

Re: Error Code: 410

Strange, are you logging in using Facebook or your Spotify username and password?

Peter
Spotify Community Mentor and Troubleshooter

Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014


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Chosen by dennisvmelick (Music Fan)
Moderator
Posts: 2,283
Registered: ‎07-12-2012

Re: Error Code: 410

Hi @dennisvmelick -- sorry for the delay so far but you'll get a response from support soon. They'll be able to sort things out.

--------------------------------------------------------------

For common support questions, see support.spotify.com.
To judge my musical taste, check out my last.fm.

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Community Manager
Posts: 7,211
Registered: ‎20-01-2012
One thousand kudos. That's a ton!
Thanks for taking part in the Spotify Community this week, as we celebrate its third anniversary!
Admit it; you're a professional support specialist, aren't you?!
You must be helping a lot of people.

Re: Error Code: 410

Hi Amplifi3d, 

 

The account that we have connected to your email address was opened with Facebook. 

 

Were you able to create username when you first joined Spotify? If so, please either post it here or get in touch via our contact form

 

However, if you originally joined via Facebook, you will simply need to request a password change through the Facebook website. 

Gig Goer
Posts: 3
Registered: ‎24-02-2012

Re: Error Code: 410

Hi!

 

No, my original account is just "amplifi3d", which is a premium account with all my lists.. if I login with my e-mail, I come to my facebook accounts Spotify which is a brand new account with nothing in it.

Music Fan
Posts: 1
Registered: ‎25-02-2012

Re: Error Code: 410

I am having the same problem - have you sorted this out yet??

Concert VIP
Posts: 7
Registered: ‎26-02-2012

Re: Error Code: 410

My accounts are so broke.. Now I can't log on to my facebook account either..

 

chloemanoey: no, its not sorted.. Still waiting for an reply from the "payments investigation team".. been three days now.

Concert VIP
Posts: 7
Registered: ‎26-02-2012

Re: Error Code: 410

Tried to reset my password again, but now it says "The username or email you provided is not associated with an active Spotify account." when I type in "amplifi3d".

Moderator
Posts: 4,417
Registered: ‎19-01-2012

Re: Error Code: 410

Amplifi3d, I believe your account has been temporarily disabled while our payments team look over it. They'll let you know what further action (if any) needs to be taken as soon as they can.
Check out our Twitter for the latest updates on any service issues: @Spotifystatus

Problem solved? Click 'Accept as solution' to make it easier to find for others!

New to the Community? Check out our Community newbie tips
Concert VIP
Posts: 7
Registered: ‎26-02-2012

Re: Error Code: 410

Alright. How long will this take approximately? It's been 3 days already when I first sent my ticket :/

Moderator
Posts: 4,417
Registered: ‎19-01-2012

Re: Error Code: 410

I can't say really - but I'll do what I can to speed things along.
Check out our Twitter for the latest updates on any service issues: @Spotifystatus

Problem solved? Click 'Accept as solution' to make it easier to find for others!

New to the Community? Check out our Community newbie tips
Concert VIP
Posts: 7
Registered: ‎26-02-2012

Re: Error Code: 410

Cheers Richard :-)

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