Facebook account hacked

[jkhan86]

My facebook was hacked and they changed the email on the account so I lost access to it.  How do I cancel my spotify so I don't get charged because I can't access spotify without my facebook.  I already made a new spotify account and would like to transfer the subscription to this new account but want to make sure I don't get charged for the old one first.  Please let me know what I need to do.

Thanks,

[kbrooksc]

Hi there!

I recommend reaching out directly to Spotify Support. With this anonymous online contact form, you can reach them without subscribing to / having access to a Spotify account or the email that was used to create that account.

They can also be reached through their Facebook Page SpotifyCares or their Twitter Handle @SpotifyCares

If you use the online contact form instead of Facebook or Twitter, make sure to check your inbox and junk folder for an email from Spotify.

Cheers!