Family Plan - problems with detecting the right based country for the members

[DKmagnus]

I have subscribed to family plan with 2 subscribtions. But when I try to connect the family members, it says it could not add the family member to the plan because we are not based in the same country. See I get that, but the problem is, that we ARE based in the same country. I have checked the account settings and it says "DK" (Denmark) for all of us. So as I see it, we are all based corectly in our settings. 

Any idea on what I can do?

BR

Magnus

[osornios · Accepted solution]

@DKmagnus

You should contact customer support through this link:

https://support.spotify.com/contact-spotify-support/

They'll help you out.

If you get an automated email directing you to the community or help pages, you need to reply directly to that email (even if its from no-reply) and one of the customer services agents will get back to you.

[keybraker]

I had the exact same problem except I am from Greece :^). 

I couldnt figure out what it was, and than I though maybe Chrome is the problem so I copy-pasted the link to Edge (lol), and like magic it worked !

Hopefully this helps!

IT