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Forgot Password and no longer have linked email account

Forgot Password and no longer have linked email account

Wondering if someone can help with an odd problem. 

I can't remember my spotify password and can't reset as I no longer have access to the email account it is linked to (cancelled after multiple hack/spam output). It seems to be a bit of a Chicken and Egg situation for me. Does anyone have a work around?

 

I was hoping there would be direct customer service for verification but that doesn't seem to be the case

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2 Replies

Hey @critta04

 

I suggest you contact support so they can help you

https://support.spotify.com/contact-spotify-anonymous/

Make sure you are logged out of any Spotify account when using the contact form or the username and email field will not show up. It is important so that you can enter the information of the account you are having trouble with. If you are logged in with a different account that is not having the problem, that account info will be used and support will be confused.

 

If you get an automated reply email telling you to check the help section or the community, you need to reply back to it, even if it's from a no-reply address.

 

Support usually replies within 24-48 hours.

MattSudaSpotify Star
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Cheers, thanks for that Matt

That does sound like a good idea, however, I'm not all that comfortable with logging out completely as I would not be able to log back in if it doesn't work. I also would not be able to cancel my subscription - which requires password authentication. Currently at least I can listen to music sporadically.

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