Announcements
The Spotify Stars Program: Celebrating Values Week!

Help Wizard

Step 1

NEXT STEP

Forgot Username

Solved!

Forgot Username

Hi, I forgot my username for spotify original account, I can log in using facebook but I still do want to know my spotify original account username, where can I see the information about that? Can anyone help? Thanks

Reply
35 Replies

@christinezhou

 

That random number is your username, which you can use to login with your fb password.

 

Since you're using fb to login, you can't get a password reset. Password management should be done directly through facebook.

 

Why can't you login to the app using fb login?

osorniosSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

everytime i tried to click on the log in with fb on the app, it keeps taking me to spotify in safari ????

@christinezhou

 

Ah, I see. Facebook's login system is very unreliable at times.

 

You can login to the Desktop app using your facebook email (the one that gets all your notifications) and facebook password.

 

 

My suggestion would be for you to create a new account with a different email address from the one you use for facebook (past or present). That will give you a Spotify username of your choice, so you won't have to rely on facebook anymore.

 

Once you have this new account, customer support will help you migrate your Premium privileges (if you have them), library, playlists, friends, etc. to this new account.

 

osorniosSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

oh ok, i see what you mean now.

 

Once i have signed up for a new account. I am using premium at the moment, will you able to help me to move all of my playlists and subcription over 🙂

@christinezhou

 

Not me personally, but someone from Customer Service will for sure.

 

Are you still in contact with someone there? If not, you should contact customer support through this link:

 

https://support.spotify.com/contact-spotify-support/

 

They'll help you out migrating all your settings to the new account.

They take, at the most, 24 hrs to get back to you.

Don't forget to check your spam folder for responses as they may end up there.

 

Alternatively, if you prefer support via Twitter, you can tweet @SpotifyCares.

osorniosSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

THANK YOU SO MUCH FOR YOUR HELP PETER 🙂 

 

Just sign up for a new account 

thanks ... this solved my problem

 

 

same problem here

I have got a new phone and I transferd everything from my old phone to my new phone. When I logged into my Spotify account on my new phone is cancelled my payment of £9.99 months so I then start the payment again £14.99 something like that, however that didn't work is still showed as free account so I then cancel my payments after trying everything I could to get it to work.
I decided to get £9.99 premium and that didn't work and I know that all the payments went through because I received email receipt. !!!!!! HELP

Hey @ez6,

 

Did you get an email receipt from Spotify for your subscription purchase?
 

In it, it shows the Spotify username you paid for:

 

Username/ID:        xxxxxxx

Logout of the app, and be sure to use it, instead of your email address, to login to your account. It's the one with the Premium features.

osorniosSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Try doing the Premium again btw. Can you chek out mine?

Yes, but you cannnot log in without it!

 

I don't know which email I have or my username what should I do but I do know my password and I am logged in to Facebook but I'm trying to get it on my Xbox one 

Hey @Zaytn03

 

Follow this to get a device password:

  1. Go to Facebook settings.
  2. Select Security and Login.
  3. Select Use two-factor authentication.
  4. Select App Passwords
  5. Click Generate
  6. Click Generate App Passwords.
  7. If needed, enter your current Facebook password and click Submit.
  8. Enter Spotify, and Facebook will automatically generate a password for you.
 
You can use it, with your Facebook email address as username, to log into Spotify directly on any device.
 
Hope it helps. 🙂
osorniosSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Suggested posts