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Gig Goer
Posts: 3
Registered: ‎05-03-2012
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How do I permanently delete my Spotify account?

I recently canceled my my premium subscription and would like to permanently delete my Spotify account. As expected, Spotify does not provide ANY help on how to do this. And I can not find an answer in the forums either. I have sent Spotify an e-mail with this question but from everything I have read on other websites Spotify is horrible about answering, especially when it comes to deleting the account. Anyone who knows how to go about this please reply :)

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Singer
Posts: 305
Registered: ‎16-02-2012

Re: How do I permanently delete my Spotify account?

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Moderator
Moderator
Posts: 4,987
Registered: ‎19-01-2012

Re: How do I permanently delete my Spotify account?

Izzy88 - We're not that horrible. If you'd like to delete your account, just contact Customer Support through the contact form. Just head to 'About us' above, you'll see the contact form there. They'll sort it out as soon as they can.

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Community Manager
Posts: 7,217
Registered: ‎20-01-2012
One thousand kudos. That's a ton!
Thanks for taking part in the Spotify Community this week, as we celebrate its third anniversary!
Admit it; you're a professional support specialist, aren't you?!
You must be helping a lot of people.

Re: How do I permanently delete my Spotify account?

Hi Samon93 - No to worry, with a few detail confirmations we can sort this all out.

Keep an eye on your inbox. An email from me will be there soon.

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Moderator
Moderator
Posts: 4,987
Registered: ‎19-01-2012

Re: How do I permanently delete my Spotify account?

[ Edited ]

Samon93 - What email address should we forward the email to? Don't worry, we'll take a note of it, then delete it from the forum. It's just so we know you'll get it.

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Gig Goer
Posts: 3
Registered: ‎26-03-2012

Re: How do I permanently delete my Spotify account?

[ Edited ]

Send it till s***************.com 

Thx

 

[Edit - Changed email address]

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Moderator
Moderator
Posts: 4,987
Registered: ‎19-01-2012

Re: How do I permanently delete my Spotify account?

Thanks, just sent you an email. I'll delete that email address for you now.
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Music Lover
Posts: 1
Registered: ‎26-03-2012

Re: How do I permanently delete my Spotify account?

Hi I would like to permanently delete my account. How do I do that immendiatley.

 

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Music Lover
Posts: 2
Registered: ‎05-05-2012

Re: How do I permanently delete my Spotify account?

Hi guys, i really want to cancel my sportify account. I created it through facebook, but i dont know how to do it. I already sent emails to the support group but i had no answers so far....if you could help it would be nice,^
Thanks! 

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Music Lover
Posts: 2
Registered: ‎21-05-2012

Re: How do I permanently delete my Spotify account?

Sam I would like to delete my account and I've tried sending the contact form but I keep getting this error message; 

504 Gateway Time-out

The server didn't respond in time.

 

No matter what I do it keeps showing up. I set up my account when living in Belgium, now that im home in Ireland it has stopped working and the only way to use it again would be to pay to change my location just so I can listen to music that I can listen to on Youtube for free. I much prefer Spotify but I'm not paying to listen to music.

 

Please delete my account.

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Chosen by Gretta (Music Lover)
Community Manager
Posts: 7,217
Registered: ‎20-01-2012
One thousand kudos. That's a ton!
Thanks for taking part in the Spotify Community this week, as we celebrate its third anniversary!
Admit it; you're a professional support specialist, aren't you?!
You must be helping a lot of people.

Re: How do I permanently delete my Spotify account?

Hi Gretta- I can confirm that your account has now been deleted. 

 

At the moment I'm afraid Spotify isn't availalbe in the Republic of Ireland. We do plan to be available in as many countries as possible moving forward, although we can't say when this will be. 

 

Please keep checking back to the Spotify blog for updates on when we will be available in different countries.

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Chosen by calilalover (Music Fan)
Music Lover
Posts: 1
Registered: ‎26-05-2012

Re: How do I permanently delete my Spotify account?

Hi, I would like to permanently delete my spotify account but there isn't any helpful information on your website on how to do this and I tried adding ".del" to the end of my email address but it wouldn't let me seeing as my email is the same as my facebook one so it wouldn't let me edit it. I'm not on any premium or anything, just free spotify and I don't wish to upgrade but it's told me I can only listen to ten hours of music a month. So because of this I'd like to delete my account, Thanks.

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Moderator
Moderator
Posts: 4,987
Registered: ‎19-01-2012

Re: How do I permanently delete my Spotify account?

118169751 - Looks as if it was sorted after you emailed in. Let us know if there's anything else we can do.
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Check out how we're doing over @SpotifyStatus

Question answered? Just click 'Accept as solution' to help other users out. Easy.

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Singer
Posts: 305
Registered: ‎16-02-2012

Re: How do I permanently delete my Spotify account?

I'm not sure if this is the standard method, but check out this post here:  http://community.spotify.com/t5/Accounts-Subscriptions-and-Music/unconnected-to-facebook/m-p/13257#M...

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Moderator
Moderator
Posts: 4,987
Registered: ‎19-01-2012

Re: How do I permanently delete my Spotify account?

Izzy88 - We're not that horrible. If you'd like to delete your account, just contact Customer Support through the contact form. Just head to 'About us' above, you'll see the contact form there. They'll sort it out as soon as they can.

-------

Check out how we're doing over @SpotifyStatus

Question answered? Just click 'Accept as solution' to help other users out. Easy.

Who's your Spotify Star?
Music Fan
Posts: 1
Registered: ‎26-03-2012

Re: How do I permanently delete my Spotify account?

Why do we have to contact you to delete our account? Please tell me where is the sense in that.

Singer
Posts: 305
Registered: ‎16-02-2012

Re: How do I permanently delete my Spotify account?

As I am not an employee of Spotify, I can not really speak from their point of view, but I would imagine that at least in part, you must contact Spotify to delete your account so people do not inadvertently delete their entire account.  As it is no necessary to contact Spotify to cancel your billing for either Unlimited or Premium services, deleting your account entirely would only serve to delete the rest of your data, rather than just to stop billing your payment method.  I'm not sure if this answers your question, but hopefully gives you some insight.

Gig Goer
Posts: 3
Registered: ‎26-03-2012

Re: How do I permanently delete my Spotify account?

Hi, i would like to "Delite" this spotify account,

My friend made it for me for over 2 years agow and i dont know whos hotmail he made it on so i got big problems + i made it till a Premium User by a misstake and i dont wanna pay for this one..

Thx

Solution!
Community Manager
Posts: 7,217
Registered: ‎20-01-2012
One thousand kudos. That's a ton!
Thanks for taking part in the Spotify Community this week, as we celebrate its third anniversary!
Admit it; you're a professional support specialist, aren't you?!
You must be helping a lot of people.

Re: How do I permanently delete my Spotify account?

Hi Samon93 - No to worry, with a few detail confirmations we can sort this all out.

Keep an eye on your inbox. An email from me will be there soon.
Gig Goer
Posts: 3
Registered: ‎26-03-2012

Re: How do I permanently delete my Spotify account?

Ya, but the problem is that its not made at my mail, its made at my friends friend mail..

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Moderator
Moderator
Posts: 4,987
Registered: ‎19-01-2012

Re: How do I permanently delete my Spotify account?

[ Edited ]

Samon93 - What email address should we forward the email to? Don't worry, we'll take a note of it, then delete it from the forum. It's just so we know you'll get it.

-------

Check out how we're doing over @SpotifyStatus

Question answered? Just click 'Accept as solution' to help other users out. Easy.

Who's your Spotify Star?
Solution!
Gig Goer
Posts: 3
Registered: ‎26-03-2012

Re: How do I permanently delete my Spotify account?

[ Edited ]

Send it till s***************.com 

Thx

 

[Edit - Changed email address]

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