Help - Accounts and Subscriptions

The Spotify Community
Reply
Music Fan
Posts: 1
Registered: ‎2012-04-22
Accepted Solution

How to get a hold of spotify customer service

I have spotify in my I phone and am wondering how to get a hold of any customer service line because spotify has been charging my debit card 2 times a month and it should only be 1 time a moth!!!
Solution!
Accepted by Antwon4tc (Concert Regular)
‎2015-08-28 12:16 AM
Posts: 47,389
Kudos: 16,215
Solutions: 3,483
Registered: ‎2012-07-03
Community Mentor
Ideas Guardian
Protector of Newbs
Troubleshooter

Re: How to get a hold of spotify customer service


Antwon4tc wrote:
Why does it say success below my comment? By success you mean you took my money by offering a free trial?

It will say success to let you know your message was posted successfully on the forums.

As for your contact form query, did you send your message again to the automated email as suggested above?

If so and your yet to get a reply I can escalate this to the staff for you.

 

Peter

Peter
Spotify Community Mentor and Troubleshooter

Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014


If this post was helpful, please add kudos below!

View solution in original post

Solution!
Accepted by JoshLegg (Music Lover)
‎2015-08-28 12:16 AM
Community Manager
Posts: 7,670
Registered: ‎2012-01-20
One thousand kudos. That's a ton!
Thanks for taking part in the Spotify Community this week, as we celebrate its third anniversary!
Admit it; you're a professional support specialist, aren't you?!
You must be helping a lot of people.

Re: How to get a hold of spotify customer service

We've made a post explaining the difference between the subscription and downloads right here: http://community.spotify.com/t5/Accounts-and-Subscriptions/Does-my-subscription-include-downloads/m-...

 

If your iPod doesn't support apps you then won't be able to sync offline playlists using Premium. You can however use your Premium subscription on your computer and other mobile devices. 

 

 

View solution in original post

Solution!
Accepted by xaidlor_00 (Music Lover)
‎2015-08-28 12:16 AM
Music Lover
Posts: 1
Registered: ‎2013-11-03

Re: How to get a hold of spotify customer service

Hey my name is David and  i got some big problems with my payment. I cant login to my email. I dont even know my password but i can only login cause im connected to facebook. I want to cancel my subscription but I cant so please help me. remove my account or something i dont want to pay anymore!!!

View solution in original post

Solution!
Accepted by Meredith (Community Manager)
‎2015-08-28 12:16 AM
Community Manager
Posts: 7,670
Registered: ‎2012-01-20
One thousand kudos. That's a ton!
Thanks for taking part in the Spotify Community this week, as we celebrate its third anniversary!
Admit it; you're a professional support specialist, aren't you?!
You must be helping a lot of people.

Re: How to get a hold of spotify customer service

[ Edited ]

Hey everyone! Spotify staff here. 

 

We're going to close this thread has it has turned into a troubleshooting area for various different issues. If you have a question about Spotify you can get help in the following ways:

 

1. Check out Spotify.com/help/ we have a number of FAQ guides in various languages to help answer your main Spotify queries.

 

2. Post in the Community. Be sure to search for your topic in the relevant boards first to make sure your question hasn't already been answered. 

 

3. Tweet to @SpotifyCares (support in English), @SpotifyAyuda (support in Spanish), or @SpotifyAjuda (support in Portuguese).

 

4. For support in other languages or any payment issues please use our contact form. If you receive an automated message simply reply back again (even to the noreply address). You'll receive a message from the team as soon as possible. 

 

We can absolutely help you get support via any of those channels. Thanks everyone and we'll see you around the Community!

 

 

 

View solution in original post


All Replies
Spotify Legend
Posts: 3,649
Registered: ‎2012-01-19

Re: How to get a hold of spotify customer service

You can get in touch with us directly by scrolling up, clicking on "About Us", and then contact form.
-----
Airhorn Enthusiast
Music Fan
Posts: 1
Registered: ‎2012-04-24

Re: How to get a hold of spotify customer service

Customer service has been really difficult in addressing this problem. 

 

I have been charged 2x since December.  They only agreed to credit one extra March payment and said that that is all they can do. This was the explanation. 

 

"Allow me to explain you that Spotify works on a revenue share model to a large extent.
The artists, composers and other rights holders of Spotify content are paid a share of Spotify revenues - the great majority, in fact.  The reason that the subscription payment cannot normally be refunded after you have logged in and used the service (or after 14 days has passed) is that after this point the accounting system has registered this as incoming revenue. "

 

Hello, Spotify.  You should not screw your customers.  The explanation above doesn't address the problem, which is Spotify screwed some customers, some that still probably don't recognize it, and will not be held accountable for it.

 

Never had a worse customer service experience.  Email customer service and wait 3-5 days for a not helpful response.  Then redo about 10 times (and 30 days) to get the ridiculous final response above.  That is the spotify definition of customer service.

 

For the amount of hype around this product, one would think there would be more attention taken on these matters.

Music Lover
Posts: 2
Registered: ‎2012-04-24

Re: How to get a hold of spotify customer service

It would be really nice to TALK to someone either via virtual assistant or a phone number. I cannot get Spotify to play and I cannot figure out why.

 

I sent the contact form in about it already so I dont need that info. I need it fixed so I can listen to music.

 

 

Garage Band
Posts: 63
Registered: ‎2012-06-07

Re: How to get a hold of spotify customer service

Simply call your credit card company and inform them of the double charge. Not only will they refund your money they will assess Spotify a penatly for not addressing your valid concerns.

 

I am going to do this if I can not get my technical issues resolved. Because spotify claims that they can "sync" the music for use "offline" yet I was stuck on an airplane with all my music  "sync" yet it keep on asking for a Facebook login and can not play my music! I pay for music, not login prompts!!!

 

Also check your credit card statement or call the card issuer and see if there is a phone number! 

 

 

Music Lover
Posts: 2
Registered: ‎2012-08-04

Re: How to get a hold of spotify customer service

They don't respond to the contact form. I've sent two so good luck!
Moderator
Posts: 90
Registered: ‎2012-03-09

Re: How to get a hold of spotify customer service

Hi bosslady11 - I´ve just had a look and we sent you a reply on the 22nd of July. I´m sorry if something stopped it from going through. Can you have a quick look in your spam folder if you haven´t already checked? It might have snuck past. 

Music Lover
Posts: 2
Registered: ‎2012-08-04

Re: How to get a hold of spotify customer service

I have no emails from anyone at Spotify. I even looked in my husband's email since for some reason Spotify thinks my account belongs to him. Nothing there either.
Moderator
Moderator
Posts: 4,987
Registered: ‎2012-01-19

Re: How to get a hold of spotify customer service

[ Edited ]

Bosslady11 - I can assure you, we've sent a couple of emails over now. Either way, if you now log in with the username 'bosslady11', your husbands Facebook will no longer be connected to your Spotify.

 

If this happens again, you can disconnect a Facebook account from the 'Preferences' menu inside your Spotify.

-------

Check out how we're doing over @SpotifyStatus

Question answered? Just click 'Accept as solution' to help other users out. Easy.

Who's your Spotify Star?
Music Lover
Posts: 2
Registered: ‎2012-08-05

Re: How to get a hold of spotify customer service

hello my name is pia harge i need help to put some music on my mp3 played plasse send e a message back asap

Announcements

Beta Test Spotify Desktop
Would you like to beta test Spotify Desktop?

If so, please log in or register.

More

Please bear in mind that the Community is not an official Spotify support service. It's a place where we all help each other, whether we work for Spotify or not. So please use your discretion when using the forum.