I can't change my country to denmark

[losleben]

Hej!

I just moved to Denmark and couldn't listen to music on the webplayer, that's why I wanted to change the country and now it switched to Germany?

I can't change it properly. What can I do?

[Taylor]

Hi, and welcome to the community!

Are you logging in with an email (facebook) or a username? If it's facebook, you'll need to head over there and change the country in your account/profile settings, and Spotify should update the country for you.

When you say you can't, do you mean it's greyed out?

Anthony

[losleben]

Hej Anthony!

I use a username. No facebook connection and I have a premium account.

I did it like it's explained in the help-section with changing my country settings and changing my paying method. But it's greyed out and "Germany".

[Taylor]

Hi,

Ah, it's premium. If that's the case, you'll need to change your payment settings to a card that's from Denmark, as the country in your profile is set to the country of your payment. If you already are using a CC from denmark, gimme a shout.

Anthony

[losleben]

Yes, that's the confusing point, my credit card is form Nordea in Denmark.

[Taylor]

Hi,

One last thing then, have you changed your billing address to where you are in Denmark? Subscribed ages ago so can't remember if it's a separate entity from the card details input 😛

Anthony

[losleben]

No there's no such detail anywhere...

And I can only change my postcode but not anything else...

I'm seriously considering switching clients now. I pay for this and can't use it at work, where I'm most of the time...