Help - Accounts and Subscriptions

Music Fan
Posts: 1
Registered: ‎12-03-2013

I can't log-in from desktop computer

I lost my phone and can't log in from my desktop computer for some reason. And then it says "Sending SMS code to use for logging in" but I don't have the cell-phone anymore so I'm not getting those texts with the code.  I tried resetting my facebook password because i log in through facebook, but that did nothing.  How the heck can i get around this and use spotify that I'm paying for?

Community Manager
Posts: 6,587
Registered: ‎20-01-2012

Re: I can't log-in from desktop computer

Hi SebastianQ - It sounds like you've got some Facebook security settings interferring here. 


Have you asked to receive an SMS code as a Facebook security set when signing into your FB profile? If so, please disable that so you can sign into Spotify without any trouble. 

New Android Beta
We just announced a new, massive Android beta!

Want to know more, sign up, be awesome? If so, please have a look here.

Test Spotify Connect
Would you like to help QA test Connect? If so, please log in or register.


Please bear in mind that the Community is not an official Spotify support service. It's a place where we all help each other, whether we work for Spotify or not. So please use your discretion when using the forum.