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Music Fan
Posts: 1
Registered: ‎12-03-2013

I can't log-in from desktop computer

I lost my phone and can't log in from my desktop computer for some reason. And then it says "Sending SMS code to use for logging in" but I don't have the cell-phone anymore so I'm not getting those texts with the code.  I tried resetting my facebook password because i log in through facebook, but that did nothing.  How the heck can i get around this and use spotify that I'm paying for?

Community Manager
Posts: 7,110
Registered: ‎20-01-2012
One thousand kudos. That's a ton!
Thanks for taking part in the Spotify Community this week, as we celebrate its third anniversary!
Admit it; you're a professional support specialist, aren't you?!
You must be helping a lot of people.

Re: I can't log-in from desktop computer

Hi SebastianQ - It sounds like you've got some Facebook security settings interferring here. 

 

Have you asked to receive an SMS code as a Facebook security set when signing into your FB profile? If so, please disable that so you can sign into Spotify without any trouble. 

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