02-06-2013 05:08 PM
When I deleted my Facebook I never thought about not being able to login to Spotify anymore.
I saw different posts with the same issue.
Can someone fix this? My username is 1176139586.
02-06-2013 05:21 PM
Hey! Welcome to the community :)
You will need to get in touch with the customer services team directly using the online contact form and they will be able to help you move over to a new account.
If you get an automated email reply back directing you to the community or help pages, you need to reply directly to that email (even if its from no-reply) and one of the customer services agents will get back to you as soon as possible.
12-06-2013 09:02 AM
12-06-2013 11:53 AM
This is not my account. I have had the same problem as the above use but my Facebook account has been permanently deleted. I had to make this account because in order to talk to this forum or customer service you have to be logged in. My account was not supposed to be linked to my Facebook account either. As I deactivated it before signing up for spotify. And had multiple talks with customer service before I was able to use my own email address. I had never known the issue wasn't resolved until I had problems with my iPhone and had to log in again. This is a seriously frustrating problem. I have a premium account that I pay money for and I couldn't even get help because I couldn't login. Spotify's insistence on using Facebook info is horrible enough but my paid services are basically being help hostage until I make another account. Is there a solution to this problem other than creating another Facebook account? If not spotify can count one customer down the drain.
You do not need to use Facebook in order to use Spotify, you can register a Spotify username style account by pressing the "Create an account using my email address" option on the signup page and then use your dedicated username and password (not your email address) to log into Spotify on all of your devices.
Customer services (link) can also move any playlists or subscriptions from one account to another if you like.
12-06-2013 01:12 PM
12-06-2013 01:14 PM
13-06-2014 01:37 PM - edited 13-06-2014 03:24 PM
Oh my. This problem is still going on. Unbelievable.
So, the same happened to me. Spotify premium user, deleted facebook account, screw myself and can´t use the app anymore.
How in heavens name is this possible?? I´m paying for this goddamn service, I sent an email, had the oblivious automatic response, answered to this email (as someone pointed out here) and still waiting for an answer. Funny that I even had to create this account in order to contact customer service.
I was a happy Spotify user, but these moronic policies made me search for alternatives, for example Deezer, trying it now but seems to be really good. I just need a solution for a service I'm paying, either give me back my old account, or transfer everything to this new NON F**ING FACEBOOK one.
13-06-2014 01:47 PM
On a side note, a viable and smart solution would be what Airbnb does. I used to login with facebook also and once I deleted it couln´t access anymore that way. Their solution is great, just click on ¨Forgot my password¨, they send an email to change it and voilá, you can login with email and password.
13-06-2014 02:07 PM
If you post the 8 digit case number from spotify's autoreply, I'll chase it up for you.
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