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Just moved overseas and all my spotify music had gone! Please advise!

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Just moved overseas and all my spotify music had gone! Please advise!

Just moved overseas and all my spotify music has disappeared on my free account! When I log in to my free acct shows no saved music! Somehow it has also attached my account to my wife's facebook page!

 

1) If I upgrade to premium can I retrieve all my lost music?

2)If that works will it also connect me back to my own FB Page?

 

Please advise! Thank you! 

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Hello!
I escalated your problem to staff. They will reply you as soon as possible.
If my post helped you to fix your problem, please press "Accept as Solution" button.

Thanks and I'll look to hear from them! 

Hello to date know one has gotten back to me from support!

Any suggestions?

@Erik142

 

Sorry for the late reply

 

 

Support usually replies within 24-48 hours.

If you still have not gotten a reply:

Did you get a confirmation email from the contact form? It should be similar to "Spotify Support Case #XXXXXXX". If so, reply back to that email and tell them you still need help.

 

If you got an automated reply email telling you to check the help section or the community, you need to reply back to it saying you still need help, even if it's from a no-reply address.

 

If you never got an email, look in your spam folder to see if there is an email in there. Make sure you are checking the email account you used to sign up to Spotify. You can check the email on your account here.

MattSudaSpotify Star
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