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This morning I was greeted by a login screen on the iPhone app, and when I tried to login to my facebook connected account, I was told that my username/password was incorrect, which was impossible considering I wasn't typing anything in. So, I tried doing it manually on both the app and the web browser version, but to no avail. I am paying for premium on this account so obviously it is very important to me as I do not wish to pay for a service that I cannot use. I have uninstalled the app and reinstalled it multiple times and that has also not proven to do anything.
Hey, did you log in using your complete email address? If so, can you please try logging in using your username? That should do the trick!
Hi @WickedGoalie
Usually, your username is your email address without the domain name. Did you create your Spotify account through Facebook?
I am having the same problem. It is since the last couple of days.
Hi again @WickedGoalie 🙂
If you originally created your account through FB, can you please try giving it a go by clicking on the LOGIN WITH FACEBOOK button. Please make sure that your FB is not deactivated or deleted.
I am too having trouble logging in. When I went to reset my password, it told me my form has expired. What form?? I have tried to reset my password multiple times. I am trying to add the app on to my new laptop. Spotify is working on my phone. Please advise.
@WickedGoalie wrote:This morning I was greeted by a login screen on the iPhone app, and when I tried to login to my facebook connected account, I was told that my username/password was incorrect, which was impossible considering I wasn't typing anything in. So, I tried doing it manually on both the app and the web browser version, but to no avail. I am paying for premium on this account so obviously it is very important to me as I do not wish to pay for a service that I cannot use. I have uninstalled the app and reinstalled it multiple times and that has also not proven to do anything.
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