Login is not working

[WickedGoalie]

This morning I was greeted by a login screen on the iPhone app, and when I tried to login to my facebook connected account, I was told that my username/password was incorrect, which was impossible considering I wasn't typing anything in. So, I tried doing it manually on both the app and the web browser version, but to no avail. I am paying for premium on this account so obviously it is very important to me as I do not wish to pay for a service that I cannot use. I have uninstalled the app and reinstalled it multiple times and that has also not proven to do anything.

[MaryS]

Hey, did you log in using your complete email address? If so, can you please try logging in using your username? That should do the trick!

[WickedGoalie]

I'm not sure what you mean by logging in using my username. I've tried my full email address and that hasn't worked.

[MaryS]

Hi @WickedGoalie

Usually, your username is your email address without the domain name. Did you create your Spotify account through Facebook?

[WickedGoalie]

Yes, I did.

[WickedGoalie]

@Mary_Jay

[carlosx2]

I am having the same problem. It is since the last couple of days. 

[Pete]

Hey guys!

Are you still having trouble with this now?

Let me know how you're getting on.

[carlosx2]

i still have this issue, still can't login. The only thing i can do is post here.

[WickedGoalie]

Still having the problem

[MaryS]

Hi again @WickedGoalie 🙂

If you originally created your account through FB, can you please try giving it a go by clicking on the LOGIN WITH FACEBOOK button. Please make sure that your FB is not deactivated or deleted. 

[carlosx2]

i have tried it on four devices ranging from pc to phone and tablet and it is not working it looks like they limited my account or deleted iit or something. i dont mind creating a new account but i want my money back then.

[WickedGoalie]

I have tried to login with the "login with Facebook" button, that is what I meant when I said I wasn't typing anything in in my original post.

[starlightdj]

I am too having trouble logging in. When I went to reset my password, it told me my form has expired. What form?? I have tried to reset my password multiple times. I am trying to add the app on to my new laptop. Spotify is working on my phone. Please advise.

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@WickedGoalie wrote:

This morning I was greeted by a login screen on the iPhone app, and when I tried to login to my facebook connected account, I was told that my username/password was incorrect, which was impossible considering I wasn't typing anything in. So, I tried doing it manually on both the app and the web browser version, but to no avail. I am paying for premium on this account so obviously it is very important to me as I do not wish to pay for a service that I cannot use. I have uninstalled the app and reinstalled it multiple times and that has also not proven to do anything.

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[MaryS]

hmm, our best bet here is to get in touch with Customer Support, I'm sure they'll be able to get this sorted for you.

https://www.spotify.com/about-us/contact/contact-spotify-anonymous/