My account has been deactivated?

[joykamel]

When I go to log into my spotify account through facebook, it says that my account is unavailable. I received an email saying that my card payment did not go through and therefore, my account has been deactivated. But on the web browser I tried to access my payment to change my payment information but I can't even get into my account info. How can I fix this?? I just want to be able to change my card information so that I can pay to get access to my monthly premium account 😞

help plz

[Jason]

Hey @joykamel

Thanks for getting in touch with us on the Spotify Community!

This sounds like something for our Accounts team to take a look into. To reach them, get in touch with us on Twitter (@SpotifyCares), or via our contact form here.

Should you reach to the team via the contact form, you may receive what looks like an automated reply. If you do, just get back to it and the right team will receive your email. Also, if you let us know the 8 digit case # here, we'll get this chased up for you too.

I hope that directs you further.