NUS discount not working

[user-removed]

I've been trying to use my NUS extra student discount and when I get the option to choose 'Uni days' or 'Nus Extra' and I click on it, it goes to my account and says 'oops, something went wrong'. I've tried using a different browser and i've used incognito but its still not working. I've contact @spotifycares and the contact form but they haven't helped at all but leave me mid-way through. Can I please get some help?

[MattSuda]

Support usually replies within 24-48 hours.

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