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Need help with cancelling subscription!!

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Need help with cancelling subscription!!

Avatar of Scottney1712198
Casual Listener
2015-04-14 05:07 PM
I've filled in the form... Will that be enough? They keep charging me even though I don't really use it anymore

Is there a way I can call them if I don't recieve a response?
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Avatar of JoeThomas
Community Legend
2015-04-14 05:17 PM

Hi! Welcome to the Spotify Community! Sorry you're experiencing this problem.

 

So can you cancel through this link?

 

~Joe

JOEBOT, lovingly handmade by MattSuda - I'm not the only sexy rock star, there are plenty of others that are happy to help you out. Just look for the star by their name.
-
I AM NOT AN EMPLOYEE OF SPOTIFY AB. I am just a thirteen year old child trying to help out. I am not paid to help or say any views of Spotify AB or any of it's affiliates, so the least that you could do is share some kudos, or, if I helped you out, mark my post as a solution. It makes me all fuzzy inside

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Avatar of JoeThomas
Community Legend
2015-04-14 05:17 PM

Hi! Welcome to the Spotify Community! Sorry you're experiencing this problem.

 

So can you cancel through this link?

 

~Joe

JOEBOT, lovingly handmade by MattSuda - I'm not the only sexy rock star, there are plenty of others that are happy to help you out. Just look for the star by their name.
-
I AM NOT AN EMPLOYEE OF SPOTIFY AB. I am just a thirteen year old child trying to help out. I am not paid to help or say any views of Spotify AB or any of it's affiliates, so the least that you could do is share some kudos, or, if I helped you out, mark my post as a solution. It makes me all fuzzy inside

Avatar of Scottney1712198
Casual Listener
2015-04-14 05:25 PM
Done!! Thank you... Is there anyway I can get a refund on this months subcription as it only took the money this morning, and I don't plan on using it
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Avatar of MattSuda
Spotify Star
Spotify Star
2015-04-15 09:45 AM

If you have used the contact form, support usually replies within 24-48 hours.

If you still have not gotten a reply:

Did you get a confirmation email from the contact form? It should be similar to "Spotify Support Case #XXXXXXX". If so, reply back to that email and tell them you still need help.

 

If you got an automated reply email telling you to check the help section or the community, you need to reply back to it saying you still need help, even if it's from a no-reply address.

 

If you never got an email, look in your spam folder to see if there is an email in there. Make sure you are checking the email account you used to sign up to Spotify. You can check the email on your account here.

MattSudaSpotify Star
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Note: I'm not a Spotify employee.
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