Need to update my credit card information

[epanska]

Hi - I had to update my credit and my spotfiy subscription failed.  When I go to update my account information, the link to update payment details takes me to the 'Get Premium' page.  When I try to resubscribe, it tells me that I am ineligble because I previously had a Prime account.  Is there no way to get this functioning again?

[Merik]

Hey there @epanska, welcome to the community!

Can you try clearing your cache/cookies or using a different web browser? If that doesn't resolve the issue, then we're going to have to do some further investigation. In your account overview does it say you currently have Spotify Premium, if so, when does it say it is supposed to renew? Also, are you trying to go for just the normal Spotify Premium, or an offer such as the Spotify Family plan or student discount?

[epanska]

Hi - I have tried the cache and different browsers with no success.  My account currently says that I have free rather than premium.  I was listening to premium just a few weeks ago so I'm not sure when that changed.  I just need the noramal premium rather than a family descriptions.

[Merik]

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@epanska wrote:

Hi - I have tried the cache and different browsers with no success.  My account currently says that I have free rather than premium.  I was listening to premium just a few weeks ago so I'm not sure when that changed.  I just need the noramal premium rather than a family descriptions.

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@epanska Contact the payments team through the online contact form and they can fix this for you. If you receive an automated e-mail directing you back to the community, just reply to it and you should hear back from a representative within 24-48 hours.