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Oops! Something went wrong, please try again or check out our help area HELP ME !!!

My account was working perfectly 2 days ago, now it enters not at all, and appears this error, I wonder if you have something to solve, already used mozilla and will not

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Hey @JoaoVitor50,

 

Welcome to Spotify Community!

Can you please let me know where you are getting this error? : )

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Hey @JoaoVitor50,

 

Welcome to Spotify Community!

Can you please let me know where you are getting this error? : )

Hello, it seems the error when I go to log in using spotify site

Hey @JoaoVitor50,

 

Can you try using a different browser ( IE for example )?

Also, you can try clearing up the cache. You can read more how to do so for firefox here and here for Chrome.

I tried to get across browsers and is the same mistake, do not know what to do anymore

Sometimes the data stored in your browser can cause issues, but we can work around this by using a private/incognito window where no data is stored. Here’s how:

  1. Open your web browser.
  2. Open a private session.
    Most browsers will open a private session if you press Ctrl+Shift+N (Windows) or Cmd+Shift+N (Mac). If that doesn’t work, you should find the option to open a new private/incognito window in your browser’s menu bar.
  3. Open the web page in this private window. 

 



Juana, your humble Spotify fan!
♫ If music be the food of love, play on. ♫

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