Paid for premium

[jonathug]

I attempted to restart my spotify student membership yesterday, and my account is still showing "free." My credit card shows that it was hit for $5.34 by spotify, however my membership is still not activated. I've tried every recommended step (logging out/logging in, etc.) to no avail. Any help please? I'm going on a road trip tomorrow and was hoping to use my offline playlists.

[Maxim]

Hey @jonathug,

Is your account created through Facebook? If so, please try logging in directly by pressing the "Login with Facebook" button.

[jonathug]

Tried this, it says that I do not have a Spotify account connected to my Facebook.

[Maxim · Accepted solution]

Hey @jonathug,

Spotify Support can look into this for you :). You can contact them through one of these channels:

Contact form: http://bit.ly/SpotifyCF

Facebook: http://bit.ly/SpotifyCaresFB

Twitter: http://bit.ly/SpotifyCaresTW

If you get an automated reply email telling you to check the Knowledgebase or the Spotify Community, you need to reply back to it, even if it's from a no-reply address.Spotify Support usually replies within 48 hours. Fastest support channel is Twitter.