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Papal account charged, but no giftcard or recipt!

Papal account charged, but no giftcard or recipt!

I am having problems with my payment while trying to purchase a gift card. I get a error saying "Sorry, we couldn't proses your order", but the PayPal account has been charged. So the money has been transferred, but I'm still not getting a email of confirmation or receipt. How can this be fixed? Have sent email to spotify suport, but no answer yet.

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