Payment Currency

[mcabral]

Hy all,

I'm a Spotify Premium user in Argentina. The Spotify ARG website clearly states that the Premium subscription cost is of 36ARS, but my bank account shows that I'm being charged in US Dolars.

Can anyone explain this? 

I'm having trouble contacting anyone to disccuss this on the Spotify crew. The best I could do is Twitter (where I'm being ignored) and here. Is there a better way to approach the Spotify team with these questions?

Thanks in advance,

Martin

[jeremygoh · Accepted solution]

Hey @mcabral Welcome to the Spotify Community!

Can't believe that you are ignored, I guess that there are too many enquiries that came in through the last few days.

For payment matters, I would advice you to contact a Spotify Advisor through the link below, and if you receive an automated reply, just reply back to that email (its for spam prevention purposes) and you should get a reply within max 1 to 2 business days.

https://www.spotify.com/sg-en/about-us/contact/contact-spotify-support/

[mcabral]

Thanks jeremygoh! The link you provided was exactly what I was looking for! 

Thanks,

Martin

[feroce]

Hola, tengo el mismo problema, como lo resolviste??? Muchas gracias!!!!