Premium Paid, but access not given

[saz_d_s]

Hi,

I have paid for premium, and have the confirmation.  But premium is not showing up in my account on my mobile phone.

Can you help me?

Thanks.

[Nico]

Hey @saz_d_s! Welcome to the Spotify Community. ^^

That doesn't sound quite right.

Have you tried reinstalling your app? If not here's a step by step tutorial.

Let us know if that helps, thanks!

Peace ^^

[saz_d_s]

Yes, I have reinstalled and logged in again. Still no joy. Can you check my account settings on the back end?

[Nico]

Hey @saz_d_s!

It would be great if you could give us these details:

1. Exact Device (e.g. Samsung Galaxy 4)

2. Exact operating system (e.g. 4.4.2)

3. Spotify app version installed (2.0.0)

I can't check your account settings. -.-

Peace

[saz_d_s]

Device - iPhone 5s Operating System - iOS 9.1 Spotify Version - 4.4.0.1576

[Nico]

Hey @saz_d_s!

Check this thread about missing premium. You can also fill out this form. ^^

Peace