Premium account hacked , please help!

[user-removed]

Hi,

 Hacked, Account, Security, Premium

I've got my account hacked just a moment ago. The hacker has deleted all my playlists and I am only able to access this forum because I was pre-logged in. I had to connect through facebook in order to post here. I have sent an e-mail to support but I am not sure how long it will take for them to reply, and it is midnight where I live now. Please help!

My e-mail is hamza904@hotmail.com the hacker has changed the e-mail and password so I am unable to reset password or even change my e-mail. 

Account name: hamza904

I've attached a picture with the e-mail that is currently on my account (hacker's email!)

[Mattosaurus]

I'm really sorry to hear that! Let's all spam the hacker's email! Just kidding.

In all seriousness: try this link.

https://www.spotify.com/us/about-us/contact/contact-spotify-anonymous/

They should get back to you in 24-48 hours.
Or tweet @SpotifyCares you might be able to reach them faster.

Good luck with this man!

[Mattosaurus]

Also, if they email you to go to the forums, email them back. Even if it's a no-reply address.

[user-removed]

Hi hamza904,

I have replied to your case 2746831.  Could you please send the requested information back via that email thread?

[user-removed]

All done 🙂

Please let us know if you need any further help.

[Myaccountwashac]

My account was hacked and I keep getting generic responses from you about it. Account name garyacameron. I

We've taken a look at your account created with the email cdeep***@web.de and the username "garyacameron", so, you can update the email address on your account, visit https://www.spotify.com/account/profile/, then change the password here: https://www.spotify.com/password-reset/.

That's not helpful! Please reset my account

[Myaccountwashac]

I've replied to your emails with the info needed but no one responds. And this looks like a common problem