Premium account user name & password

[JohannaK]

I changed computer and I cannot anymore log in to my premium account because I have forgotten my user name and pass word of it. The monthly payment is still taking from my credit card but I don't know how I could get back my user name and password (not similar to Facebook's user name and password but my email address has to be same).

[Joe]

Hi. If you don't know your username, use the online contact form and someone at Spotify can help get this sorted. If you get an automated reply directing you back to the community or to the help pages, make sure to reply to it directly (even though it says not to) to speed things along.