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Music Lover
Posts: 2
Registered: ‎2012-04-14
Accepted Solution

Premium is not working on phone

Since a couple of day's my spotify isn't working on my phone anymore. It's telling me to buy premium which I already have. Help me please!

Solution!
‎2015-08-28 12:16 AM
Community Manager
Posts: 8,034
Registered: ‎2012-01-20

Re: Premium is not working on phone

Hey Bobbie- According to our records your 'bobbeh89' is just fine and your Premium subscription is active. 

 

Are you definitely logging in with this username 'bobbeh89' username and not your email address? Try logging out and logging back in with that username/ Spotify password. 

 

 

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Solution!
Accepted by olliewalsh (Gig Goer)
‎2015-08-28 12:16 AM
Posts: 14,363
Registered: ‎2013-04-06

Re: Premium is not working on phone

Just wondering if maybe you logged in with the wrong details - do you see a payment history here? If not, try logging out and back in , making sure you use the correct credentials (facebook login or a spotify username - only one of these will be right).

 

You mentioned that the last payment was on 10 March so another payment should have been made yesterday.

 

If none of this helps, you can get in touch with the account team hereIf you get an automated response directing you back to the community or to the help pages, make sure to reply to it directly to speed things along.

Joe
I don't work for Spotify, I'm just here for the beer music

Check out my collaborative audiobook playlist

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Solution!
Accepted by sezramstar (Gig Goer)
‎2015-12-22 11:04 PM
Gig Goer
Posts: 3
Registered: ‎2015-12-22

Re: Premium is not working on phone

Hi I have upgraded to premium but it is still coming up free. I have reinstalled app but still no good.. payment came out of my account 2 times and I did not receive receipt to my email. Please help

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All Replies
Solution!
‎2015-08-28 12:16 AM
Community Manager
Posts: 8,034
Registered: ‎2012-01-20

Re: Premium is not working on phone

Hey Bobbie- According to our records your 'bobbeh89' is just fine and your Premium subscription is active. 

 

Are you definitely logging in with this username 'bobbeh89' username and not your email address? Try logging out and logging back in with that username/ Spotify password. 

 

 

Music Lover
Posts: 2
Registered: ‎2012-04-14

Re: Premium is not working on phone

Thnx! I did login with my email address, logging with my username solves it. The quick response is very much appreciated. 

Music Lover
Posts: 2
Registered: ‎2012-04-16

Re: Premium is not working on phone

Premium stopped working on my phone. And I can play music on my laptop but the social functions don't work!

Moderator
Moderator
Posts: 4,987
Registered: ‎2012-01-19

Re: Premium is not working on phone

Hellochica - Your Premium subscription seems to be running ok. Can you make sure you log in with the username 'hellochica' and your Spotify password. Is it still an issue?
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Music Fan
Posts: 1
Registered: ‎2012-06-02

Re: Premium is not working on phone

I have the same problem. I upgraded to premium and received email confirmation, but this isn't reflected on spotify. I've tried logging out and back in, using my Facebook details. I've also tried deleting and reinstalling the app.
Moderator
Moderator
Posts: 4,987
Registered: ‎2012-01-19

Re: Premium is not working on phone

Y-uchi - It looks like you've upgraded to Spotify Unlimited, not Premium. Was this intentional?

We won't be able to sort any payment problems over the forum though, I'm afraid. It's best of you contact our payments team. Just head to 'About us' above, then 'Contact Form'. They'll get back to you as soon as possible.
-------

Check out how we're doing over @SpotifyStatus

Question answered? Just click 'Accept as solution' to help other users out. Easy.

Who's your Spotify Star?
Gig Goer
Posts: 3
Registered: ‎2012-06-04

Re: Premium is not working on phone

Hi,

My Premium account is not accessible on my iPhone nor on the PC. I can login with the Facebook account but this is not connected to my Premium for some reason.

 

 

Moderator
Moderator
Posts: 4,987
Registered: ‎2012-01-19

Re: Premium is not working on phone

Tant_julia - Not to worry, just log in with the username 'juliajernberg' and your Spotify password. You should then access your Premium.
-------

Check out how we're doing over @SpotifyStatus

Question answered? Just click 'Accept as solution' to help other users out. Easy.

Who's your Spotify Star?
Gig Goer
Posts: 3
Registered: ‎2012-06-04

Re: Premium is not working on phone

Thanks for the quick reply, unfortunately this is not working on any device.

 

Tried to retrive a new password but have not recieved any.

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