Help Wizard

Step 1

NEXT STEP

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Maryisonfire12
  • Newbie
  • 394531 Views
  • 941 replies
  • 107 likes
  • Account
  • 394531 Views
  • 941 replies
  • 107 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1170049 Views
  • 119 replies
  • 112 likes
  • Account
  • 1170049 Views
  • 119 replies
  • 112 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Core618
  • Casual Listener
  • 98654 Views
  • 68 replies
  • 10 likes
  • Account
    Login
    Premium
  • 98654 Views
  • 68 replies
  • 10 likes

Superuser Contribution Spotify web tab glitch?

My Spotify web keeps saying I have "too many" tabs open when I really have 5 open, I have tried removing my browser history and resetting my computer but nothing would work, anybody else have any suggestions on what else I can do?

  • Regular
  •   My Spotify web keeps saying I have "too many" tabs open when I really have 5 open, I have tried removing my browser history and resetting my computer but nothing would work, anybody else have...
  • Yordan
  • Moderator
  • 103 Views
  • 7 replies
  • 0 likes
  • Other
  • 103 Views
  • 7 replies
  • 0 likes

Spotify albums/playlists keep stopping on Alexa! Help please

It all started last Friday in the afternoon for no apparent reason. I have three Alexa devices in my home and when I say "Alexa, play Spotify", she'll now play the first or second track of an album or playlist and then stop. So I then have to say "Al...

  • Casual Listener
  • It all started last Friday in the afternoon for no apparent reason. I have three Alexa devices in my home and when I say "Alexa, play Spotify", she'll now play the first or second track of an album o...
  • Beookieyboo
  • Newbie
  • 33 Views
  • 1 replies
  • 0 likes
  • 33 Views
  • 1 replies
  • 0 likes

Why is my premium account not working in a different country?

I just moved from Germany to New Zealand for a one year stay abroad and I have a normal Spotify subsctiption. After my spotify stopped working I switched the country settings to NZ but it is still not working and keeps telling me that I only have a s...

  • Visitor
  • I just moved from Germany to New Zealand for a one year stay abroad and I have a normal Spotify subsctiption. After my spotify stopped working I switched the country settings to NZ but it is still no...
  • 19 Views
  • 0 replies
  • 0 likes
  • 19 Views
  • 0 replies
  • 0 likes

hacked!!!!

Dear Spotify Support Team,I am writing to express my extreme frustration and anger regarding repeated unauthorized access to my Spotify account. Despite numerous password resets and ensuring that I log out from all devices, someone from India continu...

  • Visitor
  • Dear Spotify Support Team, I am writing to express my extreme frustration and anger regarding repeated unauthorized access to my Spotify account. Despite numerous password resets and ensuring that I...
  • Maxim
  • Spotify Star
  • 58 Views
  • 1 replies
  • 0 likes
  • 58 Views
  • 1 replies
  • 0 likes

Account suspended as monthly payment failed on 12th April ..

Gave a new credit card , looks like I have to wait until 12th May to use Sotify , is this normal?

  • Visitor
  • Gave a new credit card , looks like I have to wait until 12th May to use Sotify , is this normal?
  • Maxim
  • Spotify Star
  • 49 Views
  • 1 replies
  • 0 likes
  • 49 Views
  • 1 replies
  • 0 likes

Can’t complete invite for duo member

Address gets excepted but when I press the invite button it jumps back to input the address. It’s a never ending circle. Help!

  • Visitor
  • Address gets excepted but when I press the invite button it jumps back to input the address. It’s a never ending circle. Help!
  • Maxim
  • Spotify Star
  • 60 Views
  • 1 replies
  • 0 likes
  • 60 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Spotify duo and changing country

I just moved from the US to Canada and would like to invite my partner to join my spotify duo plan. I've changed my payment to my Canadian account, but I am still unable to change my country under my account settings. My partner still can't accept my...

  • Music Fan
  • I just moved from the US to Canada and would like to invite my partner to join my spotify duo plan. I've changed my payment to my Canadian account, but I am still unable to change my country under my...
  • gavingervais
  • Visitor
  • 2466 Views
  • 6 replies
  • 0 likes
  • Account
  • 2466 Views
  • 6 replies
  • 0 likes

Superuser Contribution I can't add login methods to my account?

I am trying to add a login via email and password, but I keep getting an error message when I get to the password section. I have tried the same via google, but same error message. I removed the facebook login option, but when trying to add it back i...

  • Visitor
  • I am trying to add a login via email and password, but I keep getting an error message when I get to the password section. I have tried the same via google, but same error message. I removed the ...
  • wyfyr
  • Newbie
  • 780 Views
  • 2 replies
  • 0 likes
  • 780 Views
  • 2 replies
  • 0 likes

Solved!! Account Managers have different benefits on Shared Premium Accounts

I am on a Premium Duo Account with my housemate. She is the Account Manager and I am an Account Member. We realised today that despite paying exactly the same amount each month, she is able to access audiobooks for free and I have to pay per audioboo...

  • Newbie
  • I am on a Premium Duo Account with my housemate. She is the Account Manager and I am an Account Member.  We realised today that despite paying exactly the same amount each month, she is able to...
  • Penguinpuffin
  • Newbie
  • 4411 Views
  • 29 replies
  • 17 likes
  • Account
  • 4411 Views
  • 29 replies
  • 17 likes

I put in the correct username and password to login, it doesn't let me logi

If I go onto my laptop and try to login to that, I use the correct username and the correct password but it still says "incorrect username or password" I've tried using my email too and it doesn't work. Please help

  • Visitor
  • If I go onto my laptop and try to login to that, I use the correct username and the correct password but it still says "incorrect username or password" I've tried using my email too and it doesn't ...
  • 29 Views
  • 0 replies
  • 0 likes
  • 29 Views
  • 0 replies
  • 0 likes

Superuser Contribution Allow Tracking?? ( ! )

Plan Premium*Country - USA Device(iPhone 7)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI've never had this happen but when I upgraded my phone and downloaded Spotify for it (it gets 3 devices it can sync with and I onl...

  • Casual Listener
  • Plan  Premium* Country - USA   Device (iPhone 7) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I've never had this happen but when I up...
  • Metard79
  • Casual Listener
  • 1841 Views
  • 4 replies
  • 0 likes
  • Account
    Premium
  • 1841 Views
  • 4 replies
  • 0 likes

If you cancel duo account,will the other person lose their downloads?

I have a duo account with my daughter. She pays. If she would cancel Spotify am i losing my account too? And my downloads? And if so can i make my own account ? And put my downloads there? So that i dont Lise everything?

  • Visitor
  • I have a duo account with my daughter. She pays. If she would cancel Spotify am i losing my account too? And my downloads? And if so can i make my own account ? And put my downloads there? So that i ...
  • Maxim
  • Spotify Star
  • 1989 Views
  • 3 replies
  • 0 likes
  • 1989 Views
  • 3 replies
  • 0 likes

Superuser Contribution Configuración

Cambié mi configuración a que mi perfil no se vea público y ahora no puedo volver a hacer lo mismo para que esta vez sea público PlanPremiumCountryCDMXDeviceiPhone 13Operating SystemiOS 17

  • Casual Listener
  • Cambié mi configuración a que mi perfil no se vea público y ahora no puedo volver a hacer lo mismo para que esta vez sea público  Plan Premium Country CDMX Device iPhone 13 Operating Syst...
  • Andrey9
  • Casual Listener
  • 64 Views
  • 2 replies
  • 0 likes
  • Account
  • 64 Views
  • 2 replies
  • 0 likes

Solved!!Superuser Contribution Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Plan Premium Country Finland Device Pc Operating System Windows 10   My Question or Issue For several months (pretty much years at this point), my Spotify friends feed has not been upd...
  • Maryisonfire12
  • Newbie
  • 394531 Views
  • 941 replies
  • 107 likes
  • Account
  • 394531 Views
  • 941 replies
  • 107 likes

I cant change settings when connected to speakers.

I cant change any of the settings when i connect. It also resrts everything so i cant put on sleep timer.

  • Visitor
  • I cant change any of the settings when i connect. It also resrts everything so i cant put on sleep timer.
  • Luan
  • Spotify Star
  • 39 Views
  • 1 replies
  • 0 likes
  • 39 Views
  • 1 replies
  • 0 likes

Account suspended because of malicious user actions, no answer from support

Hello, I'm posting here today because my Spotify account was suspended almost a month ago. I have contacted Spotify Support almost every day since the suspension but they are not giving me any answer.So my last resort is now to post here, in the hope...

  • Gig Goer
  • Hello, I'm posting here today because my Spotify account was suspended almost a month ago. I have contacted Spotify Support almost every day since the suspension but they are not giving me any answer...
  • AMO11
  • Casual Listener
  • 2815 Views
  • 26 replies
  • 6 likes
  • Account
    Other
  • 2815 Views
  • 26 replies
  • 6 likes