Premium won't activate

[Jake90454]

I paid $12 for premium but my account won't upgrade! I uninstalled the app, and tried logging out then back in several times. I tried to contact the spotify team via "support form" with no success. I am very frustrated as I already paid and am not seeing the results.

[MattSuda]

Sorry for the trouble! Premium usually activates instantly. There seems to be a delay right now.

Please be patient and try to log out and back in a few times every once in a while to see if it has activated.

You can also contact support:

https://www.spotify.com/about-us/contact/contact-spotify-support/

If you get an automated reply email telling you to check the help section or the community, you need to reply back to it, even if it's from a no-reply address.

Support usually replies within 24-48 hours.

You can also tweet to @SpotifyCares on Twitter for help.

[Jake90454]

My case number is 02508431

[Jake90454]

I already tried that several times and it didn't work.

[Jordi · Accepted solution]

Hi @Jake90454 

I'd recommend to wait for a couple of hours. Reply here if you haven't received your premium by tomorrow.

[Coombs]

I'm having the same problem, sent a help request. Will try relogging through the day. fingers crossed!

[WesBurns]

Having the same bloody problem and it's really starting to piss me off as I'm going out of town and won't have wifi for a week or 2 so how am I meant to listen to music come on spotify sort it out

[pifanto]

Activo premium pago PayPal y después de +3 horas sigue sin funcionar.

Envió mensaje problema y sin respuesta

Decido anular suscripción de 3 meses a 0'99€.

En caso q decidan arreglar la situación volvería a suscribirme.

Voy a reclamar xpaypal.

Quiero una respuesta urgente

[MattSuda]

@pifanto 

Sorry, I only speak English. No habla espanol. 

Le sugiero que en contacto con soporte para que puedan ayudarle a:

https://www.spotify.com/about-us/contact/contact-spotify-support/

Si recibe un correo electrónico de respuesta automática, debe responder de nuevo a la dirección de correo electrónico.

Soporte intenta responder en el plazo de 24-48 horas

[Jake90454]

It activated over night. I'm just an impatiens person, thanks @jordi

[MattSuda]

Glad to hear it finally activated! 

[Coombs]

Mine still isn't activated. Got a reply saying they can't find evidence I've upgraded even though I received the confirmation email, forwarded it on, praying it's fixed soon.

[Jordi]

Hi @Coombs,

Are you still on a free subscription? If so, please post your case number here so we can escalate this issue for you. 

[Coombs]

Hi @Jordi,

Thanks for the reply. Yes still on free subscription, I've received a few emails though, first I was told there was no evidence of the transaction, so I forwarded the receipt email I received. Then I was told it's because I've deactivated my Facebook which I haven't. Now I've been told that my account is only on the free subscription (that's kinda the issue haha) and to send any other usernames because I assume they can't find the account or something so again I've forwarded on my receipt details.

Case number is 02509253

Thank you for your help 🙂

[MattSuda]

@Coombs 

Jordi has forwarded your case number to the support team at Spotify. Hopefully someone will be in contact on Tuesday.

Thanks for your patience.