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Bonjour,
Ayant changer de carte VISA, je dois actualiser les données de paiement. MAIS, une fois que tout est rempli, j'ai beau cliquer sur le bouton "démarrer mon abonnement spotify premium", rien ne se passe ! Help me please ! je ne sais plus quoi faire !
merci !
Solved! Go to Solution.
Ca n'a jamais fonctionné avec l'ordi, mais super bien par smartphone !!!
voila, je suis depuis plusieurs mois debité de spotify premium et je suis tjrs marque en utilisateur free ... je n ai pas d autre adresse mail ... Soit je veux bien continuer mon abonnement mais biensur alors profiter du premium, soit annuler mon abonnement.... merci
Pareil, mais avec une MasterCard.
De la grosse merde...
Ca n'a jamais fonctionné avec l'ordi, mais super bien par smartphone !!!
voila, je suis depuis plusieurs mois debité de spotify premium et je suis tjrs marque en utilisateur free ... je n ai pas d autre adresse mail ... Soit je veux bien continuer mon abonnement mais biensur alors profiter du premium, soit annuler mon abonnement.... merci
Bonjour, je n'arrive pas a modifier le mode de paiement de mon abonnement premium.
Hi there @ManL,
Thanks for reaching out about this. Hope you don't mind us replying in English, as that's the official language of the Community.
Can you let us know if you're seeing any error messages when trying to update your payment method?
Cheers.
Payment failed. Please try again using another card or payment method
Hey @Ayoubbamoussa,
Thank you for joining the conversation.
When the system is not registering the card, it’s possible that the card doesn’t meet all the requirements for the transaction to be completed. First, we’d recommend taking a look at this article to check if you’ve already covered all basic scenarios.
If so, and the issue persists, we’d suggest trying it on a different device, from an incognito/private window or even from a different Wi-Fi network to see if it makes any difference.
Lastly, if the card is not getting registered still, it could be related to a blockage or payment limitation in your account. In this case, since we don’t have access to users accounts in the Community; we’d recommend contacting our Customer Support directly so they can check the account and look for any restrictions.
Hope this helps. If anything else comes up, don’t hesitate to ask.
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