Problem Account Premium Facenbook

[dcavagni2015]

Hello, my name is Diego. I have a premium account 3 months, with my facebook account. At this time I had trouble with facebook sign indicates invalid username and password. After several attempts I could enter Spotify. But without my premium account. Please verify. Sorry, I'm using a text translator.

Edit: All of my favorite artists, favorite songs and play list disappeared, It seems as if a new account.

Edit 2: My last payment is 05/05/2015. With CC VISA. If you need more information from the CC contact private Message

Thank You!

[atom1989]

I escalated your problem to staff. They will reply you as soon as possible.

[OviiiOne]

It seems that your account has been duplicated, don't worry support will get back to you by monday.

[MattSuda]

Read this post for troubleshooting steps and how to contact support if the steps don't work

https://community.spotify.com/t5/Help-Accounts-and-Subscriptions/Please-read-Missing-playlists-Premi...

[dcavagni2015]

The last post dosn't work for me

[OviiiOne]

"If the above doesn't help, does not apply to you, or if you have created a subscription to Unlimited or Premium on the newly created account, please get in touch with us, using the Customer Support contact form . This will make it easier for us to resolve any problem for you than posting on the forum."

[dcavagni2015]

The form already done, expect an answer.