Problem with my new account

[user-removed]

I sent message to support but nobody answered me.

A long time ago I created account via facebook and one day I wanted unlink spotify and facebook. So I did it but before I set new password. After that I lose my account with all playlist. 

Now I want to back to spotify with new account but I can't create it by my email (which is linked with fb account). Can you help me?

Maybe is a chance to recover my old account (I have id and I prefer this option)?

[Amarro]

Hello and welcome to the community,
have you got a case number? i'll lead this now directly to a spotify employee.

Thanks for your patience

[user-removed]

No, I don't have. I saw only standard message.
I have not received even a confirmation email that I sent message to support. I'm from Poland so maybe it works differently?

[Pete · Accepted solution]

Hey @user-removed

I'm not seeing a case submitted under your email address. Could you try submitting a support request again? Alternatively you can reach out to us on Twitter.

[user-removed · Accepted solution]

@Pete

I've just sent new question. Can you check it?