03-04-2012 08:44 AM
A long time ago i tryed to change my payment method but i could'nt when i cant remember my spotify password and my facebook password wont work when changing payment method
And the reset password form wont send me a password and i tried to write an email to the support crew but it takes 2 weeks between every answer and they dont understand either ...
My spotify Account name in Jakobmortensen
I would really like to pay for spotify but i cant when you wont let me and the support is soooooo.....ooooooo....oooooo bad ...
Solved! Go to Solution.
03-04-2012 09:16 AM - edited 03-04-2012 09:18 AM
Hi Jakobmortensen- Welcome to the Community! Let's see if we can clear this up for you.
The reason you've not received a password reset email is because your account is linked to Facebook. Any password resets need to be done directly via the Facebook website.
Once you've confirmed your FB password, please be sure you've logged out of the Facebook site. Then give that upgrade another try via your subscription page.
03-04-2012 09:25 AM
Im really sorry but what you're telling me is not true ...
I changed my password to facebook ... and i can log in to spotify on my laptop with facebook and with the new code but its still not working when i want to change payment method ...
03-04-2012 09:29 AM - edited 03-04-2012 09:30 AM
The first thing I recommend is double checking you've logged out of the Facebook site before trying the upgrade.
A few other users have also found that changing their Internet browser helps. If you're using Internet Explorer it's worth giving Firefox or Google Chrome a try.
03-04-2012 04:59 PM
Hi there-- I've done some investigating and I believe I've found the problem here.
It seems you've made two accounts on our system. In order to confirm this and send you a password reset though we'll need to confirm a few details.
Please keep an eye on your inbox. A message is on the way.
21-11-2012 02:19 PM
I am having the same problem, I have tried reseting my password 3 times already, when I do it logs me in on the webpage, but it still doesnt let me login on my local Spotify...this is really annoying, please help
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