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Music Lover
Posts: 2
Registered: ‎26-04-2012
Accepted Solution

Resetting my account.

Could you please reset my devices. Thanks in advance.

Gig Goer
Posts: 2
Registered: ‎09-05-2012

Re: Resetting my account.

I would appreciate this as well.

 

Is there not a way for users to do this themselves?

Music Lover
Posts: 2
Registered: ‎10-05-2012

Re: Resetting my account.

Could you please reset my account as well.  I only have three off line devices synced into my account, but Spotify keeps sending me a message that I have more than that and drops one device.  Very frustrating.  Is this happening because one of the phones has had a update on the software since Spotify was loaded?

Moderator
Moderator
Posts: 4,987
Registered: ‎19-01-2012

Re: Resetting my account.

Hi guys,

I can disconnect all your devices for you, but please be aware that you'll lose all your offline synced music. So it will all need to be downloaded again.

Would you still like me to do so?
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Music Lover
Posts: 2
Registered: ‎10-05-2012

Re: Resetting my account.

Yes, could you please disconnect all of my devices.  Thank you.

Moderator
Moderator
Posts: 4,987
Registered: ‎19-01-2012

Re: Resetting my account.

D-rail208 - Just done that for you. Let us know how you get on.
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Gig Goer
Posts: 2
Registered: ‎09-05-2012

Re: Resetting my account.

Yes please do reset them

Community Manager
Posts: 7,120
Registered: ‎20-01-2012
One thousand kudos. That's a ton!
Thanks for taking part in the Spotify Community this week, as we celebrate its third anniversary!
Admit it; you're a professional support specialist, aren't you?!
You must be helping a lot of people.

Re: Resetting my account.

organham91- I've just removed your devices too. 

 

At the moment there's no way for users to do this themselves. They'll just need to get in touch with the support team either in the Community or through the contact form

Music Fan
Posts: 1
Registered: ‎07-06-2012

Re: Resetting my account.

Heya can you please disconnect me from all the devices? Having some trouble while logging in.

Thanks!
Moderator
Moderator
Posts: 4,987
Registered: ‎19-01-2012

Re: Resetting my account.

Linuslaudrup - Just disconnected your devices for you. Let me know how it goes.
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