Help - Accounts and Subscriptions

Music Fan
Posts: 1
Registered: ‎2013-11-05

Says need premium when I have an account

I have recently replaced my I phone and it says I need a premium account when I already have one. No problems until I got the new phone
Posts: 14,356
Registered: ‎2013-04-06

Re: Says need premium when I have an account

How did you log into Spotify? If you usually use an email address (facebook) and logged in with a username, that would take you to a new account. The other way around will cause this too so log out, and try logging in again to see if everything comes up correctly.


If you still have problems, dop a line to spotify using the online contact form and they'll help get this sorted. If you get an automated reply directing you back to the community or to the help pages, make sure to reply to it directly (even though it says not to) to speed things along.

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