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Music Fan
Posts: 1
Registered: ‎05-11-2013

Says need premium when I have an account

I have recently replaced my I phone and it says I need a premium account when I already have one. No problems until I got the new phone
Posts: 14,315
Registered: ‎06-04-2013

Re: Says need premium when I have an account

How did you log into Spotify? If you usually use an email address (facebook) and logged in with a username, that would take you to a new account. The other way around will cause this too so log out, and try logging in again to see if everything comes up correctly.


If you still have problems, dop a line to spotify using the online contact form and they'll help get this sorted. If you get an automated reply directing you back to the community or to the help pages, make sure to reply to it directly (even though it says not to) to speed things along.

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Please bear in mind that the Community is not an official Spotify support service. It's a place where we all help each other, whether we work for Spotify or not. So please use your discretion when using the forum.