Spotify Family problemas

[dvalma]

Hola buenas noches,

He creado una cuenta Spotify Family para cuatro personas. Cuando la creas se genera un codigo para enviar a los otros tres miembros. Pues bien, en uno de los casos todo ha ido perfecto pero en otra cuenta (la de mi mujer) me indica que el codigo es erroneo. Me han mandado un nuevo codigo pero sale el mismo error.

Mi mujer NO es premium ni unlimited y se que el codigo ha funcionado en los otros casos.

Que hago? porque lo estamos intentando hace una semana.

Gracias

[Peter__]

I would suggest that you get in touch with Spotify support directly so they can assist you further with this. There are several ways to get in touch!

If you have Twitter, following and dropping a Tweet to @SpotifyCares (English), @SpotifyAyuda (Spanish) or @SpotifyAjuda (Portuguese) is often the fastest way to get a reply and they can deal with the majority of issues excluding payment/billing issues.

Alternatively, you can email them (in any language) using the online contact form. There is also a special contact form if you can't remember your login details or the email address on your account is incorrect. The contact form support team should be able to handle absolutely any issue you are having!

When getting in touch via the contact forms, if you get an automated email reply back directing you to the community or help pages, you need to reply directly to that email (even if its from no-reply) and one of the support agents will get back to you as soon as possible.